I've just received a genuine looking email from hello@message.bt.com to let
me know that I'll be switched over to Digital Voice in the next 30 days.

But I'm in Lancashire, not the East Midlands, where they are supposed to
be having the trial; and I'm not eligible for a free adaptor according to
bt.com/DVequipment which redirects to
store.ee.co.uk/other-pages/bt-customer-offers/bt-digital-voice-customer?ReferrerID=BTDV

Will anyone know where they are actually rolling out ?

On 26/07/2023 11:14, Nick Finnigan wrote:
> I've just received a genuine looking email from hello@message.bt.com
> to let me know that I'll be switched over to Digital Voice in the next
> 30 days.
>
>  But I'm in Lancashire, not the East Midlands, where they are supposed
> to be having the trial; and I'm not eligible for a free adaptor
> according to
> bt.com/DVequipment which redirects to
> store.ee.co.uk/other-pages/bt-customer-offers/bt-digital-voice-customer?ReferrerID=BTDV
>
>  Will anyone know where they are actually rolling out ?

First question, you have a BT Broadband Hub ?  If so, is there a phone
socket on the back ? (may have a paper label over it )
Not to be confused with the socket that currently ( and still will)
connect to the wall socket (via a filter)

On 26/07/2023 11:49, Mark Carver wrote:
> On 26/07/2023 11:14, Nick Finnigan wrote:
>> I've just received a genuine looking email from hello@message.bt.com to
>> let me know that I'll be switched over to Digital Voice in the next 30 days.
>>
>>  But I'm in Lancashire, not the East Midlands, where they are supposed to
>> be having the trial; and I'm not eligible for a free adaptor according to
>> bt.com/DVequipment which redirects to
>> store.ee.co.uk/other-pages/bt-customer-offers/bt-digital-voice-customer?ReferrerID=BTDV
>>
>>  Will anyone know where they are actually rolling out ?
>
> First question, you have a BT Broadband Hub ?  If so, is there a phone
> socket on the back ? (may have a paper label over it )
> Not to be confused with the socket that currently ( and still will) connect
> to the wall socket (via a filter)

Yes, BT Smart Hub 2 with a Green phone socket. Wall socket is recent
enough to not need a filter.

Nick Finnigan wrote:

> I've just received a genuine looking email from hello@message.bt.com

Do the headers all look genuine? Post here (with your email removed if
it's different from the genie one) and people will comment ...

On 26/07/2023 12:07, Nick Finnigan wrote:
> On 26/07/2023 11:49, Mark Carver wrote:
>> On 26/07/2023 11:14, Nick Finnigan wrote:
>>> I've just received a genuine looking email from hello@message.bt.com
>>> to let me know that I'll be switched over to Digital Voice in the
>>> next 30 days.
>>>
>>>  But I'm in Lancashire, not the East Midlands, where they are
>>> supposed to be having the trial; and I'm not eligible for a free
>>> adaptor according to
>>> bt.com/DVequipment which redirects to
>>> store.ee.co.uk/other-pages/bt-customer-offers/bt-digital-voice-customer?ReferrerID=BTDV
>>>
>>>  Will anyone know where they are actually rolling out ?
>>
>> First question, you have a BT Broadband Hub ?  If so, is there a
>> phone socket on the back ? (may have a paper label over it )
>> Not to be confused with the socket that currently ( and still will)
>> connect to the wall socket (via a filter)
>
>  Yes, BT Smart Hub 2 with a Green phone socket. Wall socket is recent
> enough to not need a filter.

 Then it should be the case that on the changeover day, you simply
remove the phone from the wall socket, and stick it in the green Hub socket.

That's fine, assuming the wall socket, hub, and your phone are all in
the same place !

I suspect though, you also have phone extensions, in which case things
are a bit more complicated, but not insurmountable with the advise of
this group !?

On 26/07/2023 12:07, Andy Burns wrote:
> Nick Finnigan wrote:
>
>> I've just received a genuine looking email from hello@message.bt.com
>
> Do the headers all look genuine?  Post here (with your email removed if
> it's different from the genie one) and people will comment ...

The headers also have lots of email marketing trackers which I'm not
going to publish, as does the content itself, even the 'report phishing' link
(btconsumer.imicampaign.io/externalaccessweb/TrackURLSrv?campaignkw=...)

Return-Path: <.....@eu-west-1.amazonses.com>

X-Originating-IP: [23.251.239.16]

Received: from e239-16.smtp-out.eu-west-1.amazonses.com (23.251.239.16)

List-Unsubscribe: <mailto:unsubscribe@us-sprint.com;...?

... so I don't think we can conclude anything definite there.

Nick Finnigan wrote:

> Andy Burns wrote:
>
>> Do the headers all look genuine?  Post here (with your email removed
>> if it's different from the genie one) and people will comment ...
>
>  The headers also have lots of email marketing trackers which I'm not
> going to publish,
>
> Return-Path:     <.....@eu-west-1.amazonses.com>
> X-Originating-IP:     [23.251.239.16]
> Received:     from e239-16.smtp-out.eu-west-1.amazonses.com (23.251.239.16)

Surprised BT don't run their own email server, but that does correspond
to their SPF record ...

spf:message.bt.com
v=spf1 include:amazonses.com -all

On 26 Jul 2023 11:14, Nick Finnigan wrote:
> I've just received a genuine looking email from hello@message.bt.com to let
> me know that I'll be switched over to Digital Voice in the next 30 days.
>
> But I'm in Lancashire, not the East Midlands, where they are supposed to
> be having the trial; and I'm not eligible for a free adaptor according to
> bt.com/DVequipment which redirects to
> store.ee.co.uk/other-pages/bt-customer-offers/bt-digital-voice-customer?ReferrerID=BTDV
>
> Will anyone know where they are actually rolling out ?
>

Does bt.com/mybt have anything to say? You might find if you look at
orders in progress it will say what is happening.

On 28/07/2023 20:21, Rupert Moss-Eccardt wrote:
> On 26 Jul 2023 11:14, Nick Finnigan wrote:
>> I've just received a genuine looking email from hello@message.bt.com to let
>> me know that I'll be switched over to Digital Voice in the next 30 days.
>>
>> But I'm in Lancashire, not the East Midlands, where they are supposed to
>> be having the trial; and I'm not eligible for a free adaptor according to
>> bt.com/DVequipment which redirects to
>> store.ee.co.uk/other-pages/bt-customer-offers/bt-digital-voice-customer?ReferrerID=BTDV
>>
>> Will anyone know where they are actually rolling out ?
>>
>
> Does bt.com/mybt have anything to say? You might find if you look at
> orders in progress it will say what is happening.

Nothing in my BT, but I have also received a snail mail, and both read
'We’ll be back in touch to give you an exact date of your switch over'.

'BT community' suggests that the phone number lookup for DVEquipment does
not work, you have to ring up to get an adaptor / digital home phone.

On 28/07/2023 20:21, Rupert Moss-Eccardt wrote:
> On 26 Jul 2023 11:14, Nick Finnigan wrote:
>> I've just received a genuine looking email from hello@message.bt.com to let
>> me know that I'll be switched over to Digital Voice in the next 30 days.
>>
>> But I'm in Lancashire, not the East Midlands, where they are supposed to
>> be having the trial; and I'm not eligible for a free adaptor according to
>> bt.com/DVequipment which redirects to
>> store.ee.co.uk/other-pages/bt-customer-offers/bt-digital-voice-customer?ReferrerID=BTDV
>>
>> Will anyone know where they are actually rolling out ?
>>
>
> Does bt.com/mybt have anything to say? You might find if you look at
> orders in progress it will say what is happening.

I've now received an email with an order reference, and "We'll activate
it on 24 Aug 2023 and get you up and running within 48 hours". The webpage
now gives me a voucher code for a free adapter.

On 17/08/2023 11:04, Nick Finnigan wrote:
>> On 26 Jul 2023 11:14, Nick Finnigan wrote:
>>> I've just received a genuine looking email from hello@message.bt.com to let
>>> me know that I'll be switched over to Digital Voice in the next 30 days.
>
>  I've now received an email with an order reference, and "We'll activate
> it on 24 Aug 2023 and get you up and running within 48 hours". The webpage
> now gives me a voucher code for a free adapter.

Today, there was an email around 3am with 'your Digital Voice home phone
service is ready.' Text message around 9am with 'Your broadband is now
ready to use.' Hub shows DSL connection time as 00:27

I do still have dialtone on the old connection, but then 'the number you
have called is not recognised'.

Plugging a phone into the smart hub and trying 1471 gives 'You have no
new calls to return'

Registering one Panasonic DECT handset on the smart hub does give
noticeably clearer 'You have no new calls to return' as well as immediate
dialing without waiting for a dail tone.

Smart Hub 'Technical log' shows VOIP / SIP events, but does not give CLI.