I have a house that I am trying to sell that is empty but I am still
paying the old amount for electricity via DD each month. I have now
amassed a credit of over £2,100.

I can claim a refund of £500 online but there is no information on asking
for more. If I do ask for £500 then apparently my monthly DD will be
adjusted to - £40.19 per month (I think that is meant to be minus £40.19).
Anybody come across this? I have emailed e.on but forewarned is forearmed
as they say.

--
Jeff Gaines Dorset UK
Though no-one can go back and make a new start, everyone can start from
now and make a new ending.

On 06/03/2024 in message <xn0oj07gubq7002028@news.individual.net> Jeff
Gaines wrote:

>
>I have a house that I am trying to sell that is empty but I am still
>paying the old amount for electricity via DD each month. I have now
>amassed a credit of over £2,100.
>
>I can claim a refund of £500 online but there is no information on asking
>for more. If I do ask for £500 then apparently my monthly DD will be
>adjusted to - £40.19 per month (I think that is meant to be minus £40.19).
>Anybody come across this? I have emailed e.on but forewarned is forearmed
>as they say.

Blimey they replied by return email, they want a picture of the reading
which I've sent them.

--
Jeff Gaines Dorset UK
All those who believe in psychokinesis raise my hand.

On 6 Mar 2024 at 15:14:04 GMT, ""Jeff Gaines"" <jgnewsid@outlook.com> wrote:

> On 06/03/2024 in message <xn0oj07gubq7002028@news.individual.net> Jeff
> Gaines wrote:
>
>>
>> I have a house that I am trying to sell that is empty but I am still
>> paying the old amount for electricity via DD each month. I have now
>> amassed a credit of over £2,100.
>>
>> I can claim a refund of £500 online but there is no information on asking
>> for more. If I do ask for £500 then apparently my monthly DD will be
>> adjusted to - £40.19 per month (I think that is meant to be minus £40.19).
>> Anybody come across this? I have emailed e.on but forewarned is forearmed
>> as they say.
>
> Blimey they replied by return email, they want a picture of the reading
> which I've sent them.

Yes, they prolly want to see tha APAN number or whaterver it's called, which
is then good enough proof that the meter is actually the one you say it is.

--
Tim

On 06/03/2024 in message <l4rht1Fr7adU1@mid.individual.net> Tim Streater
wrote:

>On 6 Mar 2024 at 15:14:04 GMT, ""Jeff Gaines"" <jgnewsid@outlook.com>
>wrote:
>
>>On 06/03/2024 in message <xn0oj07gubq7002028@news.individual.net> Jeff
>>Gaines wrote:
>>
>>>
>>>I have a house that I am trying to sell that is empty but I am still
>>>paying the old amount for electricity via DD each month. I have now
>>>amassed a credit of over £2,100.
>>>
>>>I can claim a refund of £500 online but there is no information on
>>>asking
>>>for more. If I do ask for £500 then apparently my monthly DD will be
>>>adjusted to - £40.19 per month (I think that is meant to be minus
>>>£40.19).
>>>Anybody come across this? I have emailed e.on but forewarned is forearmed
>>>as they say.
>>
>>Blimey they replied by return email, they want a picture of the reading
>>which I've sent them.
>
>Yes, they prolly want to see tha APAN number or whaterver it's called,
>which
>is then good enough proof that the meter is actually the one you say it is.

And they have refunded me the £2K I suggested! That's pretty good service
bearing in mind how bad the reputation of some service companies is.

--
Jeff Gaines Dorset UK
The fact that there's a highway to hell and only a stairway to heaven says
a lot about anticipated traffic numbers.

On 07/03/2024 08:18, Jeff Gaines wrote:
> On 06/03/2024 in message <l4rht1Fr7adU1@mid.individual.net> Tim Streater
> wrote:
>
>> On 6 Mar 2024 at 15:14:04 GMT, ""Jeff Gaines"" <jgnewsid@outlook.com>
>> wrote:
>>
>>> On 06/03/2024 in message <xn0oj07gubq7002028@news.individual.net> Jeff
>>> Gaines wrote:
>>>
>>>>
>>>> I have a house that I am trying to sell that is empty but I am still
>>>> paying the old amount for electricity via DD each month. I have now
>>>> amassed a credit of over £2,100.
>>>>
>>>> I can claim a refund of £500 online but there is no information on
>>>> asking
>>>> for more. If I do ask for £500 then apparently my monthly DD will be
>>>> adjusted to - £40.19 per month (I think that is meant to be minus
>>>> £40.19).
>>>> Anybody come across this? I have emailed e.on but forewarned is
>>>> forearmed
>>>> as they say.
>>>
>>> Blimey they replied by return email, they want a picture of the reading
>>> which I've sent them.
>>
>> Yes, they prolly want to see tha APAN number or whaterver it's called,
>> which
>> is then good enough proof that the meter is actually the one you say
>> it is.
>
> And they have refunded me the £2K I suggested! That's pretty good
> service bearing in mind how bad the reputation of some service companies
> is.
>
These days its always a shock when everything goes well and without hassle.

On 7 Mar 2024 at 08:18:37 GMT, ""Jeff Gaines"" <jgnewsid@outlook.com> wrote:

> On 06/03/2024 in message <l4rht1Fr7adU1@mid.individual.net> Tim Streater
> wrote:
>
>> On 6 Mar 2024 at 15:14:04 GMT, ""Jeff Gaines"" <jgnewsid@outlook.com>
>> wrote:
>>
>>> On 06/03/2024 in message <xn0oj07gubq7002028@news.individual.net> Jeff
>>> Gaines wrote:
>>>
>>>> I have a house that I am trying to sell that is empty but I am still
>>>> paying the old amount for electricity via DD each month. I have now
>>>> amassed a credit of over £2,100.
>>>>
>>>> I can claim a refund of £500 online but there is no information on
>>>> asking for more. If I do ask for £500 then apparently my monthly DD
>>>> will be adjusted to - £40.19 per month (I think that is meant to be
>>>> minus £40.19).
>>>> Anybody come across this? I have emailed e.on but forewarned is forearmed
>>>> as they say.
>>>
>>> Blimey they replied by return email, they want a picture of the reading
>>> which I've sent them.
>>
>> Yes, they prolly want to see tha APAN number or whaterver it's called,
>> which
>> is then good enough proof that the meter is actually the one you say it is.
>
> And they have refunded me the £2K I suggested! That's pretty good service
> bearing in mind how bad the reputation of some service companies is.

Ah well that's good news. Here, so far EDF has merely adjusted their estimated
read of the village hall meter when we went onto the cheaper tariff, so that
most of our credit was suddenly needed for the next bill.

--
Tim

On 08:18 7 Mar 2024, Jeff Gaines said:
> On 06/03/2024 in message <l4rht1Fr7adU1@mid.individual.net> Tim
> Streater wrote:
>>On 6 Mar 2024 at 15:14:04 GMT, ""Jeff Gaines"" <jgnewsid@outlook.com>
>>wrote:
>>>On 06/03/2024 in message <xn0oj07gubq7002028@news.individual.net>
>>>Jeff Gaines wrote:
>>>>
>>>>
>>>> I have a house that I am trying to sell that is empty but I am
>>>> still paying the old amount for electricity via DD each month. I
>>>> have now amassed a credit of over �2,100.
>>>>
>>>> I can claim a refund of �500 online but there is no information on
>>>> asking for more. If I do ask for �500 then apparently my monthly
>>>> DD will be adjusted to - �40.19 per month (I think that is meant
>>>> to be minus �40.19). Anybody come across this? I have emailed e.on
>>>> but forewarned is forearmed as they say.
>>>
>>>
>>> Blimey they replied by return email, they want a picture of the
>>> reading which I've sent them.
>>
>>
>> Yes, they prolly want to see tha APAN number or whaterver it's
>> called, which is then good enough proof that the meter is actually
>> the one you say it is.
>
>
> And they have refunded me the �2K I suggested! That's pretty good
> service bearing in mind how bad the reputation of some service
> companies is.

Which electric company is this that has such an accommodating attitude?

On 07/03/2024 in message <XnsB12E8ED0E493C1F3QA2@135.181.20.170> Pamela
wrote:

>>And they have refunded me the £2K I suggested! That's pretty good
>>service bearing in mind how bad the reputation of some service
>>companies is.
>
>Which electric company is this that has such an accommodating attitude?

E.ON, lovely lady called Kimberley who kept telling me to have a lovely day!

--
Jeff Gaines Dorset UK
All those who believe in psychokinesis raise my hand.

On 07/03/2024 15:51, Jeff Gaines wrote:
> On 07/03/2024 in message <XnsB12E8ED0E493C1F3QA2@135.181.20.170> Pamela
> wrote:
>
>>> And they have refunded me the £2K I suggested! That's pretty good
>>> service bearing in mind how bad the reputation of some service
>>> companies is.
>>
>> Which electric company is this that has such an accommodating attitude?
>
> E.ON, lovely lady called Kimberley who kept telling me to have a lovely
> day!
>
I had the same experience a while ago...

On 07/03/2024 08:45, Robert wrote:

>>
> These days its always a shock when everything goes well and without hassle.

I'm currently trying to sort out some pension and other financial
affairs, complicated by some of my accounts being transferred and
managed by new companies. The old companies having been taken over.

Last week I spent around 6 hours on hold making various phone calls
mainly trying to gain access to my on-line accounts where the company
that had taken over the administration had changed the method of login,
despite snail mails informing me that nothing would change with regards
login credentials.

One company disables usernames if you don't log in for 9 months but this
is not indicated in the error message displayed when you try and log in.

It was a very frustrating week.

This week I had to make a call to the remaining company.
On hold for all of 30 seconds, security questions answered 15 seconds
later and information on one account given. I had a secondary request
for some bonds to be repaid. I was immediately transferred to another
department with another 15 seconds on hold.
The new person already had all my details on screen
" I would like repayment of bonds xxx and yyy"
" Yes, no problem - bond xxx has a value of £X and bond yyy has a value
of £Y - would you like this transferred into your linked bank account
with zzz bank?"
Bank account sort code and account number confirmed.
" Your bonds will be cashed tomorrow and the money should be in your
bank account within 3 working days - is there anything else I can help
you with?"

For once something went very smoothly :)

--
mailto : news {at} admac {dot} myzen {dot} co {dot} uk