Well actually it isn't - but if I tell you all my experience with Apple
"Support" you will know the answer (well some of them) in case it ever
happens to you.

Apple send me an email telling me that my iCloud is full. On looking I
can see it has been full since the iPad tried to back itself up (at
least I do not remember turning on the backup - but these days who knows
- after all I have been to sleep) several months ago. Why it took them
several months to spot I had reached the limit permitted I did not ask.

So after asking my friend Mr Google I find that if I turn off backup it
will remove the backup from iCloud - so I will get my 5Gb (which is not
that much these days is it?) back and largely empty.

Except that I find that 1.1Gb is shown still occupied by "backup"
file(s) (and I want it back).

Hmm. I think the problem is at the Apple end. So I download "iCloud
for Windows" app onto my PC to see if:
a) it shows the same mysterious usage of space and
b) it shows more details of the file(s) and allows me to delete them.

Of course it shows exactly the same results as the iPad itself shows -
so it is not a corruption on the iPad - it is the "wrong" data being fed
from Mr iCloud.

So on Sunday afternoon I brave the world of Apple support and engage
with a "Chat" line. Where I explain what is wrong.

Sadly the bear at the other end would not match the intelligence of
Winnie (the Pooh - not Churchill). He insists he does not believe the
newly installed details on the newly downloaded Windows app which I must
delete and re-install and I must also upgrade the operating system on
the iPad because 16 is not good enough. And yet I have two displays
independent of each other both showing an occupied 1.1Gb.

I waste a good hour doing that and then get hooked into next level
support (allegedly) - the female voice sounded not much more competent
than the keyboard fingers of the first individual (who got a pretty
snotty report when Apple had the temerity to ask how well they had fixed
my problem - if you do not fix something do not ask for a rating).

Dolly bird could not get my iPad to accept a request for remote sharing
- hardly my problem - I was then asked to login and generate a support
pin - and the message box on my screen just kept giving an "unknown
error" - so which ever prat programmed that ought to be taken out and shot.

So she sent a pairing request to the good lady wife's phone and I was
able to use the camera to prove I was telling the truth. She then said
that as she could not access my iPad by either method there was nothing
more that could be done.

I eventually calmed down. She sent a link by which I could get Support
to call me again.

This afternoon having ensured that iPad and phone were fully charged I
clicked on the link and despite having done so I have to tell them the
case number (which idiot programmed that?).

Ah no the sharing request won't work because you do not have 2FA in
place. How come Dolly above did not know that? And as I know that the
good lady wife does not have 2FA on her phone how was it that the
sharing request worked? These are not questions I actually asked.

This time the "Generate Pin" routine worked and the Support person could
actually "see" that I was telling the truth. He then went into iCloud
and hit it with a hammer and magically the 1.1Gb became available.

However if I ever have to go near Apple "Support" ever again it will be
under great duress!

I feel better for telling umrats.
--
Kosmo Richard W
www.travelswmw.whitnet.uk
https://tinyurl.com/KRWpics

On Wed, 15 Nov 2023 12:49:20 +0000, krw <krw@whitnet.uk> wrote:

>Well actually it isn't - but if I tell you all my experience with Apple
>"Support" you will know the answer (well some of them) in case it ever
>happens to you.
>
>Apple send me an email telling me that my iCloud is full. On looking I
>can see it has been full since the iPad tried to back itself up (at
>least I do not remember turning on the backup - but these days who knows
>- after all I have been to sleep) several months ago. Why it took them
>several months to spot I had reached the limit permitted I did not ask.
>
>So after asking my friend Mr Google I find that if I turn off backup it
>will remove the backup from iCloud - so I will get my 5Gb (which is not
>that much these days is it?) back and largely empty.
>
>Except that I find that 1.1Gb is shown still occupied by "backup"
>file(s) (and I want it back).
>
>Hmm. I think the problem is at the Apple end. So I download "iCloud
>for Windows" app onto my PC to see if:
>a) it shows the same mysterious usage of space and
>b) it shows more details of the file(s) and allows me to delete them.
>
>Of course it shows exactly the same results as the iPad itself shows -
>so it is not a corruption on the iPad - it is the "wrong" data being fed
>from Mr iCloud.
>
>So on Sunday afternoon I brave the world of Apple support and engage
>with a "Chat" line. Where I explain what is wrong.
>
>Sadly the bear at the other end would not match the intelligence of
>Winnie (the Pooh - not Churchill). He insists he does not believe the
>newly installed details on the newly downloaded Windows app which I must
>delete and re-install and I must also upgrade the operating system on
>the iPad because 16 is not good enough. And yet I have two displays
>independent of each other both showing an occupied 1.1Gb.
>
>I waste a good hour doing that and then get hooked into next level
>support (allegedly) - the female voice sounded not much more competent
>than the keyboard fingers of the first individual (who got a pretty
>snotty report when Apple had the temerity to ask how well they had fixed
>my problem - if you do not fix something do not ask for a rating).
>
>Dolly bird could not get my iPad to accept a request for remote sharing
>- hardly my problem - I was then asked to login and generate a support
>pin - and the message box on my screen just kept giving an "unknown
>error" - so which ever prat programmed that ought to be taken out and shot.
>
>So she sent a pairing request to the good lady wife's phone and I was
>able to use the camera to prove I was telling the truth. She then said
>that as she could not access my iPad by either method there was nothing
>more that could be done.
>
>I eventually calmed down. She sent a link by which I could get Support
>to call me again.
>
>This afternoon having ensured that iPad and phone were fully charged I
>clicked on the link and despite having done so I have to tell them the
>case number (which idiot programmed that?).
>
>Ah no the sharing request won't work because you do not have 2FA in
>place. How come Dolly above did not know that? And as I know that the
>good lady wife does not have 2FA on her phone how was it that the
>sharing request worked? These are not questions I actually asked.
>
>This time the "Generate Pin" routine worked and the Support person could
>actually "see" that I was telling the truth. He then went into iCloud
>and hit it with a hammer and magically the 1.1Gb became available.
>
>However if I ever have to go near Apple "Support" ever again it will be
>under great duress!
>
>I feel better for telling umrats.

When they ask for feedback on their support give it ;)

;)

On 15.11.23 13:47, Vicky wrote:
> On Wed, 15 Nov 2023 12:49:20 +0000, krw <krw@whitnet.uk> wrote:
>
>> Well actually it isn't - but if I tell you all my experience with Apple
>> "Support" you will know the answer (well some of them) in case it ever
>> happens to you.
>>
>> Apple send me an email telling me that my iCloud is full. On looking I
>> can see it has been full since the iPad tried to back itself up (at
>> least I do not remember turning on the backup - but these days who knows
>> - after all I have been to sleep) several months ago. Why it took them
>> several months to spot I had reached the limit permitted I did not ask.
>>
>> So after asking my friend Mr Google I find that if I turn off backup it
>> will remove the backup from iCloud - so I will get my 5Gb (which is not
>> that much these days is it?) back and largely empty.
>>
>> Except that I find that 1.1Gb is shown still occupied by "backup"
>> file(s) (and I want it back).
>>
>> Hmm. I think the problem is at the Apple end. So I download "iCloud
>> for Windows" app onto my PC to see if:
>> a) it shows the same mysterious usage of space and
>> b) it shows more details of the file(s) and allows me to delete them.
>>
>> Of course it shows exactly the same results as the iPad itself shows -
>> so it is not a corruption on the iPad - it is the "wrong" data being fed
>>from Mr iCloud.
>>
>> So on Sunday afternoon I brave the world of Apple support and engage
>> with a "Chat" line. Where I explain what is wrong.
>>
>> Sadly the bear at the other end would not match the intelligence of
>> Winnie (the Pooh - not Churchill). He insists he does not believe the
>> newly installed details on the newly downloaded Windows app which I must
>> delete and re-install and I must also upgrade the operating system on
>> the iPad because 16 is not good enough. And yet I have two displays
>> independent of each other both showing an occupied 1.1Gb.
>>
>> I waste a good hour doing that and then get hooked into next level
>> support (allegedly) - the female voice sounded not much more competent
>> than the keyboard fingers of the first individual (who got a pretty
>> snotty report when Apple had the temerity to ask how well they had fixed
>> my problem - if you do not fix something do not ask for a rating).
>>
>> Dolly bird could not get my iPad to accept a request for remote sharing
>> - hardly my problem - I was then asked to login and generate a support
>> pin - and the message box on my screen just kept giving an "unknown
>> error" - so which ever prat programmed that ought to be taken out and shot.
>>
>> So she sent a pairing request to the good lady wife's phone and I was
>> able to use the camera to prove I was telling the truth. She then said
>> that as she could not access my iPad by either method there was nothing
>> more that could be done.
>>
>> I eventually calmed down. She sent a link by which I could get Support
>> to call me again.
>>
>> This afternoon having ensured that iPad and phone were fully charged I
>> clicked on the link and despite having done so I have to tell them the
>> case number (which idiot programmed that?).
>>
>> Ah no the sharing request won't work because you do not have 2FA in
>> place. How come Dolly above did not know that? And as I know that the
>> good lady wife does not have 2FA on her phone how was it that the
>> sharing request worked? These are not questions I actually asked.
>>
>> This time the "Generate Pin" routine worked and the Support person could
>> actually "see" that I was telling the truth. He then went into iCloud
>> and hit it with a hammer and magically the 1.1Gb became available.
>>
>> However if I ever have to go near Apple "Support" ever again it will be
>> under great duress!
>>
>> I feel better for telling umrats.
>
> When they ask for feedback on their support give it ;)

I did on the first contact twat. The second contact lady eventually
admitted that they might be at fault - but without the evidence needed
by accessing my iPad was unable to elevate it. When I said I wanted an
answer as to why they could not access my iPad she said that could not
be resolved without me starting from scratch again.

I thought it was likely that we would go round in circles - no cannot
fix the iCloud problem because we cannot access the iPad and so on - but
at the next attempt the magic to access the iPad worked eventually.

--
Kosmo Richard W
www.travelswmw.whitnet.uk
https://tinyurl.com/KRWpics