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aus+uk / uk.telecom.mobile / Re: ASDA Mobile works only if I force 2G. Bizarre?

ASDA Mobile works only if I force 2G. Bizarre?

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From: ottavio2006-usenet2012@yahoo.com (Ottavio Caruso)
Newsgroups: uk.telecom.mobile
Subject: ASDA Mobile works only if I force 2G. Bizarre?
Date: Wed, 10 Jan 2024 09:51:08 +0000
Organization: A noiseless patient Spider
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by: Ottavio Caruso - Wed, 10 Jan 2024 09:51 UTC

I've had this problem for a few weeks.

I have a Huawei Y9 (2019) which supports 4G (but not 4G calling). I'm on
ASDA Mobile (using Vodafone network) and I have a valid phone+text+data
bundle.

In the morning, usually up to 11 am. I have no coverage. I mean, I have
all full bars, the signal is there, but I cannot call out or receive
calls. I need to do an SMS verification to a website in the morning and
this is annoying.

I tried all possible tricks. Eventually I went into Setting > Mobile
Network > Preferred Network Mode > Only 2G, and the phone started
working again. This is annoying, because when I need data, I have to
re-enable 4G.

I called ASDA mobile support but as you can expect they don't have a clue.

Any ideas?

--
Ottavio Caruso

Re: ASDA Mobile works only if I force 2G. Bizarre?

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From: usenet.tweed@gmail.com (Tweed)
Newsgroups: uk.telecom.mobile
Subject: Re: ASDA Mobile works only if I force 2G. Bizarre?
Date: Wed, 10 Jan 2024 17:23:08 -0000 (UTC)
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by: Tweed - Wed, 10 Jan 2024 17:23 UTC

Ottavio Caruso <ottavio2006-usenet2012@yahoo.com> wrote:
> I've had this problem for a few weeks.
>
> I have a Huawei Y9 (2019) which supports 4G (but not 4G calling). I'm on
> ASDA Mobile (using Vodafone network) and I have a valid phone+text+data
> bundle.
>
> In the morning, usually up to 11 am. I have no coverage. I mean, I have
> all full bars, the signal is there, but I cannot call out or receive
> calls. I need to do an SMS verification to a website in the morning and
> this is annoying.
>
> I tried all possible tricks. Eventually I went into Setting > Mobile
> Network > Preferred Network Mode > Only 2G, and the phone started
> working again. This is annoying, because when I need data, I have to
> re-enable 4G.
>
> I called ASDA mobile support but as you can expect they don't have a clue.
>
> Any ideas?
>

Have you tried at a different location? I had this problem a while ago due
to a fault at the local cell site.

Re: ASDA Mobile works only if I force 2G. Bizarre?

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From: ottavio2006-usenet2012@yahoo.com (Ottavio Caruso)
Newsgroups: uk.telecom.mobile
Subject: Re: ASDA Mobile works only if I force 2G. Bizarre?
Date: Thu, 11 Jan 2024 10:00:36 +0000
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by: Ottavio Caruso - Thu, 11 Jan 2024 10:00 UTC

Am 10/01/2024 um 17:23 schrieb Tweed:
> Ottavio Caruso <ottavio2006-usenet2012@yahoo.com> wrote:
>> I've had this problem for a few weeks.
>>
>> I have a Huawei Y9 (2019) which supports 4G (but not 4G calling). I'm on
>> ASDA Mobile (using Vodafone network) and I have a valid phone+text+data
>> bundle.
>>
>> In the morning, usually up to 11 am. I have no coverage. I mean, I have
>> all full bars, the signal is there, but I cannot call out or receive
>> calls. I need to do an SMS verification to a website in the morning and
>> this is annoying.
>>
>> I tried all possible tricks. Eventually I went into Setting > Mobile
>> Network > Preferred Network Mode > Only 2G, and the phone started
>> working again. This is annoying, because when I need data, I have to
>> re-enable 4G.
>>
>> I called ASDA mobile support but as you can expect they don't have a clue.
>>
>> Any ideas?
>>
>
> Have you tried at a different location? I had this problem a while ago due
> to a fault at the local cell site.
>

No I haven't, also because this happens only until mid morning. In any
case, after being a Karen for a couple of hours and insisting that a
supervisor call me, the latter actually called me and said that there
were problems at Vodafone (apparently migration to 4G gone wrong). I was
offered a £5 refund and I took it.

Lesson learned: if I ever move away from ASDA, it won't be for Vodafone.

--
Ottavio Caruso

Re: ASDA Mobile works only if I force 2G. Bizarre?

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From: usenet.tweed@gmail.com (Tweed)
Newsgroups: uk.telecom.mobile
Subject: Re: ASDA Mobile works only if I force 2G. Bizarre?
Date: Thu, 11 Jan 2024 10:20:18 -0000 (UTC)
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by: Tweed - Thu, 11 Jan 2024 10:20 UTC

Ottavio Caruso <ottavio2006-usenet2012@yahoo.com> wrote:
> Am 10/01/2024 um 17:23 schrieb Tweed:
>> Ottavio Caruso <ottavio2006-usenet2012@yahoo.com> wrote:
>>> I've had this problem for a few weeks.
>>>
>>> I have a Huawei Y9 (2019) which supports 4G (but not 4G calling). I'm on
>>> ASDA Mobile (using Vodafone network) and I have a valid phone+text+data
>>> bundle.
>>>
>>> In the morning, usually up to 11 am. I have no coverage. I mean, I have
>>> all full bars, the signal is there, but I cannot call out or receive
>>> calls. I need to do an SMS verification to a website in the morning and
>>> this is annoying.
>>>
>>> I tried all possible tricks. Eventually I went into Setting > Mobile
>>> Network > Preferred Network Mode > Only 2G, and the phone started
>>> working again. This is annoying, because when I need data, I have to
>>> re-enable 4G.
>>>
>>> I called ASDA mobile support but as you can expect they don't have a clue.
>>>
>>> Any ideas?
>>>
>>
>> Have you tried at a different location? I had this problem a while ago due
>> to a fault at the local cell site.
>>
>
> No I haven't, also because this happens only until mid morning. In any
> case, after being a Karen for a couple of hours and insisting that a
> supervisor call me, the latter actually called me and said that there
> were problems at Vodafone (apparently migration to 4G gone wrong). I was
> offered a £5 refund and I took it.
>
> Lesson learned: if I ever move away from ASDA, it won't be for Vodafone.
>

Every network has its occasional issue. If you won’t use one because of an
outage you’ll be without a choice at some point.

Re: ASDA Mobile works only if I force 2G. Bizarre?

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From: pamela.private.mailbox@gmail.com (Pamela)
Newsgroups: uk.telecom.mobile
Subject: Re: ASDA Mobile works only if I force 2G. Bizarre?
Date: Thu, 11 Jan 2024 11:02:08 GMT
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by: Pamela - Thu, 11 Jan 2024 11:02 UTC

On 09:51 10 Jan 2024, Ottavio Caruso said:

> I've had this problem for a few weeks.
>
> I have a Huawei Y9 (2019) which supports 4G (but not 4G calling). I'm
> on ASDA Mobile (using Vodafone network) and I have a valid
> phone+text+data bundle.
>
> In the morning, usually up to 11 am.

"Do Not Disturb" set?

On Android 10:
Settings > Sound > Do Not Disturb > Calls
Settings > Sound > Do Not Disturb > Schedules > gear wheel

> I have no coverage. I mean, I
> have all full bars, the signal is there, but I cannot call out or
> receive calls. I need to do an SMS verification to a website in the
> morning and this is annoying.
>
> I tried all possible tricks. Eventually I went into Setting > Mobile
> Network > Preferred Network Mode > Only 2G, and the phone started
> working again. This is annoying, because when I need data, I have to
> re-enable 4G.
>
> I called ASDA mobile support but as you can expect they don't have a
> clue.
>
> Any ideas?

Re: ASDA Mobile works only if I force 2G. Bizarre?

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Subject: Re: ASDA Mobile works only if I force 2G. Bizarre?
From: notyalckram@gmail.com (notya...@gmail.com)
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by: notya...@gmail.com - Thu, 11 Jan 2024 12:54 UTC

On Wednesday 10 January 2024 at 17:23:12 UTC, Tweed wrote:
> Ottavio Caruso <ottavio2006...@yahoo.com> wrote:
> > I've had this problem for a few weeks.
> >
> > I have a Huawei Y9 (2019) which supports 4G (but not 4G calling). I'm on
> > ASDA Mobile (using Vodafone network) and I have a valid phone+text+data
> > bundle.
> >
> > In the morning, usually up to 11 am. I have no coverage. I mean, I have
> > all full bars, the signal is there, but I cannot call out or receive
> > calls. I need to do an SMS verification to a website in the morning and
> > this is annoying.
> >
> > I tried all possible tricks. Eventually I went into Setting > Mobile
> > Network > Preferred Network Mode > Only 2G, and the phone started
> > working again. This is annoying, because when I need data, I have to
> > re-enable 4G.
> >
> > I called ASDA mobile support but as you can expect they don't have a clue.
> >
> > Any ideas?
> >
>
> Have you tried at a different location? I had this problem a while ago due
> to a fault at the local cell site.

ASDA runs on Voda, which is switching off 3G, like er now: -
https://www.vodafone.co.uk/help-and-information/3g-switch-off

Re: ASDA Mobile works only if I force 2G. Bizarre?

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From: ottavio2006-usenet2012@yahoo.com (Ottavio Caruso)
Newsgroups: uk.telecom.mobile
Subject: Re: ASDA Mobile works only if I force 2G. Bizarre?
Date: Thu, 11 Jan 2024 14:12:28 +0000
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by: Ottavio Caruso - Thu, 11 Jan 2024 14:12 UTC

Am 11/01/2024 um 11:02 schrieb Pamela:
> On 09:51 10 Jan 2024, Ottavio Caruso said:
>
>> I've had this problem for a few weeks.
>>
>> I have a Huawei Y9 (2019) which supports 4G (but not 4G calling). I'm
>> on ASDA Mobile (using Vodafone network) and I have a valid
>> phone+text+data bundle.
>>
>> In the morning, usually up to 11 am.
>
> "Do Not Disturb" set?
>
> On Android 10:
> Settings > Sound > Do Not Disturb > Calls
> Settings > Sound > Do Not Disturb > Schedules > gear wheel
>
>

No. It's not set. And in any case this would affect call in, not calls out.

--
Ottavio Caruso

Re: ASDA Mobile works only if I force 2G. Bizarre?

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From: ottavio2006-usenet2012@yahoo.com (Ottavio Caruso)
Newsgroups: uk.telecom.mobile
Subject: Re: ASDA Mobile works only if I force 2G. Bizarre?
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by: Ottavio Caruso - Thu, 11 Jan 2024 14:13 UTC

Am 11/01/2024 um 12:54 schrieb notya...@gmail.com:
> On Wednesday 10 January 2024 at 17:23:12 UTC, Tweed wrote:
>> Ottavio Caruso <ottavio2006...@yahoo.com> wrote:
>>> I've had this problem for a few weeks.
>>>
>>> I have a Huawei Y9 (2019) which supports 4G (but not 4G calling). I'm on
>>> ASDA Mobile (using Vodafone network) and I have a valid phone+text+data
>>> bundle.
>>>
>>> In the morning, usually up to 11 am. I have no coverage. I mean, I have
>>> all full bars, the signal is there, but I cannot call out or receive
>>> calls. I need to do an SMS verification to a website in the morning and
>>> this is annoying.
>>>
>>> I tried all possible tricks. Eventually I went into Setting > Mobile
>>> Network > Preferred Network Mode > Only 2G, and the phone started
>>> working again. This is annoying, because when I need data, I have to
>>> re-enable 4G.
>>>
>>> I called ASDA mobile support but as you can expect they don't have a clue.
>>>
>>> Any ideas?
>>>
>>
>> Have you tried at a different location? I had this problem a while ago due
>> to a fault at the local cell site.
>
> ASDA runs on Voda, which is switching off 3G, like er now: -
> https://www.vodafone.co.uk/help-and-information/3g-switch-off

Yes, I know and so why does the phone line work only when I switch the
4G off? It should be the opposite.

--
Ottavio Caruso

Re: ASDA Mobile works only if I force 2G. Bizarre?

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Subject: Re: ASDA Mobile works only if I force 2G. Bizarre?
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by: Tweed - Thu, 11 Jan 2024 14:16 UTC

Ottavio Caruso <ottavio2006-usenet2012@yahoo.com> wrote:
> Am 11/01/2024 um 12:54 schrieb notya...@gmail.com:
>> On Wednesday 10 January 2024 at 17:23:12 UTC, Tweed wrote:
>>> Ottavio Caruso <ottavio2006...@yahoo.com> wrote:
>>>> I've had this problem for a few weeks.
>>>>
>>>> I have a Huawei Y9 (2019) which supports 4G (but not 4G calling). I'm on
>>>> ASDA Mobile (using Vodafone network) and I have a valid phone+text+data
>>>> bundle.
>>>>
>>>> In the morning, usually up to 11 am. I have no coverage. I mean, I have
>>>> all full bars, the signal is there, but I cannot call out or receive
>>>> calls. I need to do an SMS verification to a website in the morning and
>>>> this is annoying.
>>>>
>>>> I tried all possible tricks. Eventually I went into Setting > Mobile
>>>> Network > Preferred Network Mode > Only 2G, and the phone started
>>>> working again. This is annoying, because when I need data, I have to
>>>> re-enable 4G.
>>>>
>>>> I called ASDA mobile support but as you can expect they don't have a clue.
>>>>
>>>> Any ideas?
>>>>
>>>
>>> Have you tried at a different location? I had this problem a while ago due
>>> to a fault at the local cell site.
>>
>> ASDA runs on Voda, which is switching off 3G, like er now: -
>> https://www.vodafone.co.uk/help-and-information/3g-switch-off
>
> Yes, I know and so why does the phone line work only when I switch the
> 4G off? It should be the opposite.
>

Is this still a problem? If yes, try a different location so you are using
a different cell site.

Re: ASDA Mobile works only if I force 2G. Bizarre?

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From: ottavio2006-usenet2012@yahoo.com (Ottavio Caruso)
Newsgroups: uk.telecom.mobile
Subject: Re: ASDA Mobile works only if I force 2G. Bizarre?
Date: Thu, 11 Jan 2024 16:45:06 +0000
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by: Ottavio Caruso - Thu, 11 Jan 2024 16:45 UTC

Am 11/01/2024 um 14:16 schrieb Tweed:
> Ottavio Caruso <ottavio2006-usenet2012@yahoo.com> wrote:
>> Am 11/01/2024 um 12:54 schrieb notya...@gmail.com:
>>> On Wednesday 10 January 2024 at 17:23:12 UTC, Tweed wrote:
>>>> Ottavio Caruso <ottavio2006...@yahoo.com> wrote:
>>>>> I've had this problem for a few weeks.
>>>>>
>>>>> I have a Huawei Y9 (2019) which supports 4G (but not 4G calling). I'm on
>>>>> ASDA Mobile (using Vodafone network) and I have a valid phone+text+data
>>>>> bundle.
>>>>>
>>>>> In the morning, usually up to 11 am. I have no coverage. I mean, I have
>>>>> all full bars, the signal is there, but I cannot call out or receive
>>>>> calls. I need to do an SMS verification to a website in the morning and
>>>>> this is annoying.
>>>>>
>>>>> I tried all possible tricks. Eventually I went into Setting > Mobile
>>>>> Network > Preferred Network Mode > Only 2G, and the phone started
>>>>> working again. This is annoying, because when I need data, I have to
>>>>> re-enable 4G.
>>>>>
>>>>> I called ASDA mobile support but as you can expect they don't have a clue.
>>>>>
>>>>> Any ideas?
>>>>>
>>>>
>>>> Have you tried at a different location? I had this problem a while ago due
>>>> to a fault at the local cell site.
>>>
>>> ASDA runs on Voda, which is switching off 3G, like er now: -
>>> https://www.vodafone.co.uk/help-and-information/3g-switch-off
>>
>> Yes, I know and so why does the phone line work only when I switch the
>> 4G off? It should be the opposite.
>>
>
> Is this still a problem? If yes, try a different location so you are using
> a different cell site.
>

Well it is intermittent, therefore difficult to troubleshoot.

--
Ottavio Caruso

Re: ASDA Mobile works only if I force 2G. Bizarre?

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From: usenet.tweed@gmail.com (Tweed)
Newsgroups: uk.telecom.mobile
Subject: Re: ASDA Mobile works only if I force 2G. Bizarre?
Date: Thu, 11 Jan 2024 17:26:38 -0000 (UTC)
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by: Tweed - Thu, 11 Jan 2024 17:26 UTC

Ottavio Caruso <ottavio2006-usenet2012@yahoo.com> wrote:
> Am 11/01/2024 um 14:16 schrieb Tweed:
>> Ottavio Caruso <ottavio2006-usenet2012@yahoo.com> wrote:
>>> Am 11/01/2024 um 12:54 schrieb notya...@gmail.com:
>>>> On Wednesday 10 January 2024 at 17:23:12 UTC, Tweed wrote:
>>>>> Ottavio Caruso <ottavio2006...@yahoo.com> wrote:
>>>>>> I've had this problem for a few weeks.
>>>>>>
>>>>>> I have a Huawei Y9 (2019) which supports 4G (but not 4G calling). I'm on
>>>>>> ASDA Mobile (using Vodafone network) and I have a valid phone+text+data
>>>>>> bundle.
>>>>>>
>>>>>> In the morning, usually up to 11 am. I have no coverage. I mean, I have
>>>>>> all full bars, the signal is there, but I cannot call out or receive
>>>>>> calls. I need to do an SMS verification to a website in the morning and
>>>>>> this is annoying.
>>>>>>
>>>>>> I tried all possible tricks. Eventually I went into Setting > Mobile
>>>>>> Network > Preferred Network Mode > Only 2G, and the phone started
>>>>>> working again. This is annoying, because when I need data, I have to
>>>>>> re-enable 4G.
>>>>>>
>>>>>> I called ASDA mobile support but as you can expect they don't have a clue.
>>>>>>
>>>>>> Any ideas?
>>>>>>
>>>>>
>>>>> Have you tried at a different location? I had this problem a while ago due
>>>>> to a fault at the local cell site.
>>>>
>>>> ASDA runs on Voda, which is switching off 3G, like er now: -
>>>> https://www.vodafone.co.uk/help-and-information/3g-switch-off
>>>
>>> Yes, I know and so why does the phone line work only when I switch the
>>> 4G off? It should be the opposite.
>>>
>>
>> Is this still a problem? If yes, try a different location so you are using
>> a different cell site.
>>
>
> Well it is intermittent, therefore difficult to troubleshoot.
>

Perhaps you are covered by more than one cell and it depends which your
phone attaches to. The front of my house is covered by a different one to
the rear. The defective cell site behaved exactly how you mentioned, full
signal strength but no data moving. Affected both Vodafone and O2
customers. Took them 3 months to fix.

Re: ASDA Mobile works only if I force 2G. Bizarre?

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Newsgroups: uk.telecom.mobile
Subject: Re: ASDA Mobile works only if I force 2G. Bizarre?
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by: Abandoned Trolley - Fri, 12 Jan 2024 09:46 UTC

>>
>
> Perhaps you are covered by more than one cell and it depends which your
> phone attaches to. The front of my house is covered by a different one to
> the rear. The defective cell site behaved exactly how you mentioned, full
> signal strength but no data moving. Affected both Vodafone and O2
> customers. Took them 3 months to fix.
>

If the cell is in congestion then it would show full signal strength and
no data moving - the problem is also likely to be intermittent.

Subject	Author
ASDA Mobile works only if I force 2G. Bizarre?	Ottavio Caruso
ASDA Mobile works only if I force 2G. Bizarre?	Tweed
Re: ASDA Mobile works only if I force 2G. Bizarre?	Ottavio Caruso
Re: ASDA Mobile works only if I force 2G. Bizarre?	Tweed
Re: ASDA Mobile works only if I force 2G. Bizarre?	notya...@gmail.com
Re: ASDA Mobile works only if I force 2G. Bizarre?	Ottavio Caruso
Re: ASDA Mobile works only if I force 2G. Bizarre?	Tweed
Re: ASDA Mobile works only if I force 2G. Bizarre?	Ottavio Caruso
Re: ASDA Mobile works only if I force 2G. Bizarre?	Tweed
Re: ASDA Mobile works only if I force 2G. Bizarre?	Abandoned Trolley
Re: ASDA Mobile works only if I force 2G. Bizarre?	Pamela
Re: ASDA Mobile works only if I force 2G. Bizarre?	Ottavio Caruso