Rocksolid Light - uk.telecom.broadband - Re: Zen POP3 server access probem

Zen POP3 server access probem

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From: nobody@nowhere.co.uk (Graham J)
Newsgroups: uk.telecom.broadband
Subject: Zen POP3 server access probem
Date: Wed, 27 Sep 2023 09:37:25 +0100
Organization: A noiseless patient Spider
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by: Graham J - Wed, 27 Sep 2023 08:37 UTC

I check several email acounts at Zen. Yesterday for a few hours, and
again today, I see errors of the form: "The server responded: -ERR
cannot connect to authentication database."

So the problem is clearly with Zen.

Has anybody else seen this?

--
Graham J

Re: Zen POP3 server access probem

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From: grinch@somewhere.net (grinch)
Newsgroups: uk.telecom.broadband
Subject: Re: Zen POP3 server access probem
Date: Wed, 27 Sep 2023 09:41:04 +0100
Organization: A noiseless patient Spider
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by: grinch - Wed, 27 Sep 2023 08:41 UTC

On 27/09/2023 09:37, Graham J wrote:
> I check several email acounts at Zen. Yesterday for a few hours, and
> again today, I see errors of the form: "The server responded: -ERR
> cannot connect to authentication database."
>
> So the problem is clearly with Zen.
>
> Has anybody else seen this?
>
Yes got that the first try but it worked the second try and my mobile
works fine which is also on Zen and my Zen home network.

Re: Zen POP3 server access probem

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From: davey@example.invalid (Davey)
Newsgroups: uk.telecom.broadband
Subject: Re: Zen POP3 server access probem
Date: Wed, 27 Sep 2023 11:27:04 +0100
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by: Davey - Wed, 27 Sep 2023 10:27 UTC

On Wed, 27 Sep 2023 09:37:25 +0100
Graham J <nobody@nowhere.co.uk> wrote:

> I check several email acounts at Zen. Yesterday for a few hours, and
> again today, I see errors of the form: "The server responded: -ERR
> cannot connect to authentication database."
>
> So the problem is clearly with Zen.
>
> Has anybody else seen this?
>

What did their Service Log report?

--
Davey.

Re: Zen POP3 server access probem

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From: nobody@nowhere.co.uk (Graham J)
Newsgroups: uk.telecom.broadband
Subject: Re: Zen POP3 server access probem
Date: Wed, 27 Sep 2023 16:58:37 +0100
Organization: A noiseless patient Spider
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by: Graham J - Wed, 27 Sep 2023 15:58 UTC

Davey wrote:
> On Wed, 27 Sep 2023 09:37:25 +0100
> Graham J <nobody@nowhere.co.uk> wrote:
>
>> I check several email acounts at Zen. Yesterday for a few hours, and
>> again today, I see errors of the form: "The server responded: -ERR
>> cannot connect to authentication database."
>>
>> So the problem is clearly with Zen.
>>
>> Has anybody else seen this?
>>
>
> What did their Service Log report?
>

Nothing in https://servicealerts.zen.co.uk/

--
Graham J

Re: Zen POP3 server access probem

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From: Jeff@invalid.invalid (Jeff Layman)
Newsgroups: uk.telecom.broadband
Subject: Re: Zen POP3 server access probem
Date: Wed, 27 Sep 2023 17:56:56 +0100
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by: Jeff Layman - Wed, 27 Sep 2023 16:56 UTC

I emailed Zen support this morning as I kept getting popup error
messages with TB that it couldn't login in to the POP3 server, and did I
want to cancel, retry, or enter a new
password.

"Login to server mailhost.zen.co.uk with username
name@othername.myzen.co.uk failed." I got the same message with other
myzen email accounts.

Jeff

Re: Zen POP3 server access probem

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From: Jeff@invalid.invalid (Jeff Layman)
Newsgroups: uk.telecom.broadband
Subject: Re: Zen POP3 server access probem
Date: Wed, 27 Sep 2023 17:59:18 +0100
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by: Jeff Layman - Wed, 27 Sep 2023 16:59 UTC

On 27/09/2023 17:56, Jeff Layman wrote:
> On 27/09/2023 09:37, Graham J wrote:
>> I check several email acounts at Zen. Yesterday for a few hours, and
>> again today, I see errors of the form: "The server responded: -ERR
>> cannot connect to authentication database."
>>
>> So the problem is clearly with Zen.
>>
>> Has anybody else seen this?
>
> I emailed Zen support this morning as I kept getting popup error
> messages with TB that it couldn't login in to the POP3 server, and did I
> want to cancel, retry, or enter a new
> password.
>
> "Login to server mailhost.zen.co.uk with username
> name@othername.myzen.co.uk failed." I got the same message with other
> myzen email accounts.

Typical! I'd just clicked on the "send" button and this appeared in my
inbox from Zen:

"Thanks for your email.

We are aware of an issue on our systems that is causing this and our
doing our best to try and resolve this. The best we can suggest in the
meantime if it happens again is to reload the application you use to
view emails and check the settings are correct.

Apologies for the inconvenience but hopefully this won't be an issue for
long."

Jeff

Re: Zen POP3 server access probem

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From: nobody@nowhere.co.uk (Graham J)
Newsgroups: uk.telecom.broadband
Subject: Re: Zen POP3 server access probem
Date: Wed, 27 Sep 2023 18:30:52 +0100
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by: Graham J - Wed, 27 Sep 2023 17:30 UTC

Jeff Layman wrote:

[snip]

>
> We are aware of an issue on our systems that is causing this and our
> doing our best to try and resolve this. The best we can suggest in the
> meantime if it happens again is to reload the application you use to
> view emails and check the settings are correct.
>
> Apologies for the inconvenience but hopefully this won't be an issue for
> long."
>

Clearly silly. Might have been better to recommend Webmail.

--
Graham J

Re: Zen POP3 server access probem

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From: Jeff@invalid.invalid (Jeff Layman)
Newsgroups: uk.telecom.broadband
Subject: Re: Zen POP3 server access probem
Date: Wed, 27 Sep 2023 21:39:38 +0100
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by: Jeff Layman - Wed, 27 Sep 2023 20:39 UTC

On 27/09/2023 18:30, Graham J wrote:
> Jeff Layman wrote:
>
> [snip]
>
>>
>> We are aware of an issue on our systems that is causing this and our
>> doing our best to try and resolve this. The best we can suggest in the
>> meantime if it happens again is to reload the application you use to
>> view emails and check the settings are correct.
>>
>> Apologies for the inconvenience but hopefully this won't be an issue for
>> long."
>>
>
> Clearly silly. Might have been better to recommend Webmail.

To be fair, I did mention in my original email to Zen support that I had
not yet tried webmail to see if there were any problems with that.

Jeff

Re: Zen POP3 server access probem

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From: grinch@somewhere.net (grinch)
Newsgroups: uk.telecom.broadband
Subject: Re: Zen POP3 server access probem
Date: Thu, 28 Sep 2023 09:56:15 +0100
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by: grinch - Thu, 28 Sep 2023 08:56 UTC

On 27/09/2023 21:39, Jeff Layman wrote:
> On 27/09/2023 18:30, Graham J wrote:
>> Jeff Layman wrote:
>>
>> [snip]
>>
>>>
>>> We are aware of an issue on our systems that is causing this and our
>>> doing our best to try and resolve this. The best we can suggest in the
>>> meantime if it happens again is to reload the application you use to
>>> view emails and check the settings are correct.
>>>
>>> Apologies for the inconvenience but hopefully this won't be an issue for
>>> long."
>>>
>>
>> Clearly silly. Might have been better to recommend Webmail.
>
> To be fair, I did mention in my original email to Zen support that I had
> not yet tried webmail to see if there were any problems with that.
>
Seems to be working perfectly this morning ,fingers crossed it stays
that way.

Re: Zen POP3 server access probem

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From: Jeff@invalid.invalid (Jeff Layman)
Newsgroups: uk.telecom.broadband
Subject: Re: Zen POP3 server access probem
Date: Fri, 29 Sep 2023 08:24:22 +0100
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by: Jeff Layman - Fri, 29 Sep 2023 07:24 UTC

On 28/09/2023 09:56, grinch wrote:
> On 27/09/2023 21:39, Jeff Layman wrote:
>> On 27/09/2023 18:30, Graham J wrote:
>>> Jeff Layman wrote:
>>>
>>> [snip]
>>>
>>>>
>>>> We are aware of an issue on our systems that is causing this and our
>>>> doing our best to try and resolve this. The best we can suggest in the
>>>> meantime if it happens again is to reload the application you use to
>>>> view emails and check the settings are correct.
>>>>
>>>> Apologies for the inconvenience but hopefully this won't be an issue for
>>>> long."
>>>>
>>>
>>> Clearly silly. Might have been better to recommend Webmail.
>>
>> To be fair, I did mention in my original email to Zen support that I had
>> not yet tried webmail to see if there were any problems with that.
>>
> Seems to be working perfectly this morning ,fingers crossed it stays
> that way.

Seemed ok yesterday, but it's back again this morning!

Jeff

Re: Zen POP3 server access probem

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From: nobody@nowhere.co.uk (Graham J)
Newsgroups: uk.telecom.broadband
Subject: Re: Zen POP3 server access probem
Date: Fri, 29 Sep 2023 08:31:45 +0100
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X-Antivirus-Status: Clean
X-Antivirus: AVG (VPS 230929-0, 29/9/2023), Outbound message
In-Reply-To: <uf5u37$5cvf$1@dont-email.me>

by: Graham J - Fri, 29 Sep 2023 07:31 UTC

Jeff Layman wrote:

[snip]

>> Seems to be working perfectly this morning ,fingers crossed it stays
>> that way.
>
> Seemed ok yesterday, but it's back again this morning!
>

Failed again here at 08:30

--
Graham J

Re: Zen POP3 server access probem

<uf8mch$p9o3$1@dont-email.me>

copy mid

https://news.novabbs.org/aus+uk/article-flat.php?id=5856&group=uk.telecom.broadband#5856

copy link Newsgroups: uk.telecom.broadband

Path: i2pn2.org!i2pn.org!eternal-september.org!news.eternal-september.org!.POSTED!not-for-mail
From: grinch@somewhere.net (grinch)
Newsgroups: uk.telecom.broadband
Subject: Re: Zen POP3 server access probem
Date: Sat, 30 Sep 2023 09:31:13 +0100
Organization: A noiseless patient Spider
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In-Reply-To: <uf0pke$30h2n$1@dont-email.me>

by: grinch - Sat, 30 Sep 2023 08:31 UTC

On 27/09/2023 09:37, Graham J wrote:
> I check several email acounts at Zen. Yesterday for a few hours, and
> again today, I see errors of the form: "The server responded: -ERR
> cannot connect to authentication database."
>
> So the problem is clearly with Zen.
>
> Has anybody else seen this?
>
All working this morning and yesterday morning, for me at least that is.

Hello, GORRY-O!! I'm a GENIUS from HARVARD!!

aus+uk / uk.telecom.broadband / Re: Zen POP3 server access probem

Subject	Author
Zen POP3 server access probem	Graham J
Re: Zen POP3 server access probem	grinch
Re: Zen POP3 server access probem	Davey
Re: Zen POP3 server access probem	Graham J
Re: Zen POP3 server access probem	Jeff Layman
Re: Zen POP3 server access probem	Jeff Layman
Re: Zen POP3 server access probem	Graham J
Re: Zen POP3 server access probem	Jeff Layman
Re: Zen POP3 server access probem	grinch
Re: Zen POP3 server access probem	Jeff Layman
Re: Zen POP3 server access probem	Graham J
Re: Zen POP3 server access probem	grinch