Andy Burns <usenet@andyburns.uk> wrote

>Peter wrote:
>
>> I am getting an actual 75/20.
>
>Do you mean measured by a speedtest site, or the actual line rate?
>
>A couple of times you've said you have FTTP, but if so, I'd expect you
>to get exactly the speed you pay for, there isn't any training of
>frequency bins etc there is with FTTC ...

Speed test site.

I am getting the upper end of the range quoted for.

Peter wrote:
>

[snip]

>
> All this was done inside one day. Really amazing.
>

Given that you already had the physical FTTP hardware, there's no excuse
for not being able to do it within a day.

My worry is that if you recommend Voipfone too highly, then everybody
wil use them, and they won't have the staff or administrative capacity
to cope with the larger volume of business. There's a reason why BT,
Vofafone, and the like are so crap!

--
Graham J

Peter wrote:
> Voipfone have been absolutely brilliant.
>
> FTTP was set up basically same day. Authorised 9am, bought from their
> website 10am, and running now 6pm!
>
> Great support too. Could not recommend them more.
>
> We should all support these smaller firms, not script monkey t0ssers
> like Vodafone.
>

What do you mean by "Authorised", please?

--
Graham J

Graham J wrote:

> What do you mean by "Authorised", please?

Looking at their website, if transferring existing service, they say

"You will need to send us a signed letter authorising us to to
transfer your broadband, plus a copy of a telephone bill
confirming your name, address and telephone number."

Andy Burns wrote:
> Graham J wrote:
>
>> What do you mean by "Authorised", please?
>
> Looking at their website, if transferring existing service, they say
>
>     "You will need to send us a signed letter authorising us to to
>     transfer your broadband, plus a copy of a telephone bill
>      confirming your name, address and telephone number."
>
That's why I was confused - I ordered my service first, and submitted
the authorization paperwork a few minutes later. Then received their
invoice, which I paid immediately

--
Graham J

Graham J <nobody@nowhere.co.uk> wrote:
> Given that you already had the physical FTTP hardware, there's no excuse
> for not being able to do it within a day.

It's interesting because I thought there was a 14 day 'cooling off'
period before anything would happen - in particular, to allow enough
time for a letter to arrive to notify the customer of the switch, in
case the switch had been done maliciously.

Maybe the 'send us a copy of your phone bill' thing offers equivalent
security?

> My worry is that if you recommend Voipfone too highly, then everybody
> wil use them, and they won't have the staff or administrative capacity
> to cope with the larger volume of business. There's a reason why BT,
> Vofafone, and the like are so crap!

Indeed, if everyone on this newsgroup signs up they might have a dozen
more customers.

Theo

Theo <theom+news@chiark.greenend.org.uk> wrote

>> Given that you already had the physical FTTP hardware, there's no excuse
>> for not being able to do it within a day.
>
>It's interesting because I thought there was a 14 day 'cooling off'
>period before anything would happen - in particular, to allow enough
>time for a letter to arrive to notify the customer of the switch, in
>case the switch had been done maliciously.

I think the 10 working day thing is to make price based ISP switching
hard.

Graham J <nobody@nowhere.co.uk> wrote

>Peter wrote:
>> Voipfone have been absolutely brilliant.
>>
>> FTTP was set up basically same day. Authorised 9am, bought from their
>> website 10am, and running now 6pm!
>>
>> Great support too. Could not recommend them more.
>>
>> We should all support these smaller firms, not script monkey t0ssers
>> like Vodafone.
>>
>
>What do you mean by "Authorised", please?

Asked them to take over the FTTP, and bought it in their online shop.

Graham J <nobody@nowhere.co.uk> wrote

>Given that you already had the physical FTTP hardware, there's no excuse
>for not being able to do it within a day.

Sure.

>My worry is that if you recommend Voipfone too highly, then everybody
>wil use them, and they won't have the staff or administrative capacity
>to cope with the larger volume of business. There's a reason why BT,
>Vofafone, and the like are so crap!

Hardly anybody on Usenet these days.

Vodafone are very slow in allowing the landline number to be ported to
Voipfone.

FTTP originally went in 5th Oct. I applied for the LL # to be ported
then. Voda dragged their heels for some days, eventually refusing to
separate it from FTTP, so the porting request was cancelled.

Voda however carried on and terminated the whole service, and sent me
a weird SMS telling me to F off elsewhere.

I moved the whole lot (FTTP and LL) to Voipfone.

Got FTTP working a few days ago - as posted earlier.

But no news on the LL port.

How long do I have? It is 30 days, but from when? If from 5th Oct then
they better hurry up.

Should I send a Spec Dely letter to the Voda chief executive? that
used to work; they had a special department called the Directors'
Complaints Dept and they dealt with these.

Peter <occassionally-confused@nospam.co.uk> wrote:
> But no news on the LL port.
>
> How long do I have? It is 30 days, but from when? If from 5th Oct then
> they better hurry up.

I would ask Voipfone - I think the chances are they will have more idea
what's going on than Voda, in particular whether they have submitted the
porting request.

Is the number originally a BT one or is it originally Voda?
ie look it up here:
https://www.telecom-tariffs.co.uk/codelook.htm
and see who owns the number block. I'd guess BT, if it was originally
an exchange line?

If it's a BT number, Voipfone need to submit the porting request to BT,
who will change the routing. You can ask Voipfone when this was
submitted - I presume, but don't know, that BT will 'stop the clock' if
a porting request is received.

[I'm not completely clear whether the ownership of phone numbers is BT
or Openreach here, although I'm not sure it matters in this case]

> Should I send a Spec Dely letter to the Voda chief executive? that
> used to work; they had a special department called the Directors'
> Complaints Dept and they dealt with these.

Unless the number is in a Voda number block I don't see what Voda now
have to do with it, since they have cancelled any port in to them (if
what you say is correct).

Theo

Peter wrote:
> Vodafone are very slow in allowing the landline number to be ported to
> Voipfone.
>
> FTTP originally went in 5th Oct. I applied for the LL # to be ported
> then. Voda dragged their heels for some days, eventually refusing to
> separate it from FTTP, so the porting request was cancelled.
>
> Voda however carried on and terminated the whole service, and sent me
> a weird SMS telling me to F off elsewhere.
>
> I moved the whole lot (FTTP and LL) to Voipfone.
>
> Got FTTP working a few days ago - as posted earlier.
>
> But no news on the LL port.
>
> How long do I have? It is 30 days, but from when? If from 5th Oct then
> they better hurry up.
>
> Should I send a Spec Dely letter to the Voda chief executive? that
> used to work; they had a special department called the Directors'
> Complaints Dept and they dealt with these.

I've seen this before with a LL number from Unicom, sometime in 2014.
Further confused by Openreach having wired the number to two properties
half a mile apart. Unicom would not release the "BT Retail Fibre
Service" on the number so my customer could not apply for FTTC from the
ISP that I recommended.

This was a small business, which had recently relocated, so had spent
money on new cards, letterheads, etc. with the new phone number.

The only resolution was to apply for a completely new phone number and
FTTC service. So another cost in reprinting all the stationary.
Clearly my customer did not want to have any further relationship with
Unicom.

Do you have the patience to take it up with Ofcom?

--
Graham J

Theo <theom+news@chiark.greenend.org.uk> wrote:

>Peter <occassionally-confused@nospam.co.uk> wrote:
>> But no news on the LL port.
>>
>> How long do I have? It is 30 days, but from when? If from 5th Oct then
>> they better hurry up.
>
>I would ask Voipfone - I think the chances are they will have more idea
>what's going on than Voda, in particular whether they have submitted the
>porting request.
>
>Is the number originally a BT one or is it originally Voda?

BT.

>ie look it up here:
>https://www.telecom-tariffs.co.uk/codelook.htm
>and see who owns the number block. I'd guess BT, if it was originally
>an exchange line?

It was BT.

>If it's a BT number, Voipfone need to submit the porting request to BT,
>who will change the routing. You can ask Voipfone when this was
>submitted - I presume, but don't know, that BT will 'stop the clock' if
>a porting request is received.

Voipfone did exactly that (as a last resort) but BT replied that they
don't own the number and they need to ask Voda.

>[I'm not completely clear whether the ownership of phone numbers is BT
>or Openreach here, although I'm not sure it matters in this case]

I am damn sure OR are a lot more involved than is wide knowledge. But
they deny it. It suits them to keep telling people that they need to
go through the ISP.

But the amazing thing is that OR read Trustpilot 24/7 and really
react. I've had an OR guy just now fix the bodged installation done by
the original FTTP fitter. OTOH TP said they will remove my crappy
review unless I supply them with photos of the bodges, so there are
some humans involved behind the scenes!

>> Should I send a Spec Dely letter to the Voda chief executive? that
>> used to work; they had a special department called the Directors'
>> Complaints Dept and they dealt with these.
>
>Unless the number is in a Voda number block I don't see what Voda now
>have to do with it, since they have cancelled any port in to them (if
>what you say is correct).

I emailed the chief exec's email address (not hard to google it) and
sure enough I got an immediate response from their directors'
complaints dept - just like they used to do in years past.

So I will see what happens...

Voda, in multiple calls, keep claiming that there is an outstanding
request which they cannot clear. These are Indian script monkeys and
they just give me different versions of the same gibberish. Obviously
I didn't use this terminology in the email to the Voda guy since he is
Egyptian ;)

I think Voipfone have now applied about 4x.

Voda are ok when everything is "standard" but for anything else they
are a useless load of wankers.

Graham J <nobody@nowhere.co.uk> wrote:

>Do you have the patience to take it up with Ofcom?

Not really. There is some movement as per my other post today. Also
the 30 days will expire on 5th Nov.

Peter wrote:

[snip]

> I am damn sure OR are a lot more involved than is wide knowledge. But
> they deny it. It suits them to keep telling people that they need to
> go through the ISP.
>
> But the amazing thing is that OR read Trustpilot 24/7 and really
> react. I've had an OR guy just now fix the bodged installation done by
> the original FTTP fitter. OTOH TP said they will remove my crappy
> review unless I supply them with photos of the bodges, so there are
> some humans involved behind the scenes!
>

Could you quote the Trustpilot link so we can see the photos as well,
please?

--
Graham J

Graham J <nobody@nowhere.co.uk> wrote:

>Peter wrote:
>
>[snip]
>
>> I am damn sure OR are a lot more involved than is wide knowledge. But
>> they deny it. It suits them to keep telling people that they need to
>> go through the ISP.
>>
>> But the amazing thing is that OR read Trustpilot 24/7 and really
>> react. I've had an OR guy just now fix the bodged installation done by
>> the original FTTP fitter. OTOH TP said they will remove my crappy
>> review unless I supply them with photos of the bodges, so there are
>> some humans involved behind the scenes!
>>
>
>Could you quote the Trustpilot link so we can see the photos as well,
>please?

The photos are not on TP publicly AFAICT.

Just heard that BT OR are finally sorting out the LL number! Evidently
emailing the chairman's address is the only way to get anything do at
Voda. And it proves BT OR *are* doing the number ports. It isn't
directly between the old owner and the new owner. There is some sort
of online chat to BT which they have access to.

Finally, this job is done.

The LL number came live last night.

So both FTTP and LL # are with Voipfone.

Thanks to everyone here :)

Peter wrote:
> Finally, this job is done.
>
> The LL number came live last night.
>
> So both FTTP and LL # are with Voipfone.
>
> Thanks to everyone here :)

Good work.

Lesson 1: do not use Vodafone - ever!

Lesson 2: Peter - please review your future internet proposals here well
in advance, and take heed of the people who are worried by your suggestions.

--
Graham J