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The one good thing about repeating your mistakes is that you know when to cringe.


aus+uk / uk.telecom.broadband / latest

Re: BT Broadband fault (thread)

uk.telecom.broadband

Posted: 31 Minutes ago by: Jim Jackson

or the one that actually happenned to me... 0. When you meet the IT support guy in the corridor, follow him gabbling about your problem, follow him into the gents and continue to talk at him while he urinates in the urinal!

Re: BT Broadband fault (thread)

uk.telecom.broadband

Posted: 1 Hour 28 Minutes ago by: Java Jive

[Quoting broke: Java Jive wrote:] See Jeff Layman's interesting post on the original source - a classic example of how an urban myth is generated! I recall also one where a woman hadn't realised what a CD-ROM drive was for, and had a

Re: BT Broadband fault (thread)

uk.telecom.broadband

Posted: 5 Hours 10 Minutes ago by: NY

"Wilf" <wilf@postingx.uk> wrote in message news:t9f8io$14fhg$1@dont-email.me...

Re: BT Broadband fault (thread)

uk.telecom.broadband

Posted: 16 Hours 42 Minutes ago by: Theo

Sometimes you're asked to do pointless things, to confirm they are in fact pointless. If they happen to work they might radically change the view of the problem. Or maybe they just want to know what the error message is. Although there

Re: BT Broadband fault (thread)

uk.telecom.broadband

Posted: 19 Hours 40 Minutes ago by: Roderick Stewart

To solve a technical problem you cannot see, in equipment you cannot touch, with the help of a stranger who might or might not have a clue, the only thing you can do is ask questions. You've got no idea what their level of technical know

Re: BT Broadband fault (thread)

uk.telecom.broadband

Posted: 19 Hours 43 Minutes ago by: Jeff Layman

From <https://www.snopes.com/fact-check/word-imperfect/>: "Ah, but was this a true story? Well, sort of, but not quite — the “true” stuff ended with the tech’s discovering that he was dealing with a user who was attempting to

Re: BT Broadband fault (thread)

uk.telecom.broadband

Posted: 21 Hours 37 Minutes ago by: Wilf

A real classic!

Re: BT Broadband fault (thread)

uk.telecom.broadband

Posted: 1 Day ago by: Java Jive

The version of that story that I heard was as follows: Wordperfect Helpline A true story from the WordPerfect Helpline. Needless to say the HelpDesk employee was fired; however, he/she is currently suing Corel (the WordPerfect organi

Re: BT Broadband fault (thread)

uk.telecom.broadband

Posted: 1 Day 1 Hour ago by: Andy Burns

Because they've been asked to do something pointless, which based on information they've given, would be obvious couldn't possibly have any effect ...

Re: BT Broadband fault (thread)

uk.telecom.broadband

Posted: 1 Day 2 Hours ago by: NY

"Theo" <theom+news@chiark.greenend.org.uk> wrote in message news:1Dz*SpRRy@news.chiark.greenend.org.uk... And conversely, for user stupidity like: "My internet is not working" "Can you go to a PC and run "ping 192.168.1.1" [I've left

Re: BT Broadband fault (thread)

uk.telecom.broadband

Posted: 1 Day 3 Hours ago by: Theo

+1. Sometimes 'it doesn't work' isn't sufficient information: you want to know in what way it doesn't work. For example asking the user to do something that you know will fail, because you want to see what the error message is. You're

Re: BT Broadband fault (thread)

uk.telecom.broadband

Posted: 1 Day 4 Hours ago by: Roderick Stewart

I've worked in tech support. Sometimes customers will say they've done something when as it later becomes clear, they haven't. Sometimes they'll have checked something but misinterpreted the result. It's not always easy to judge their te

Re: BT Broadband fault (thread)

uk.telecom.broadband

Posted: 1 Day 20 Hours ago by: NY

"Recliner" <recliner.usenet@gmail.com> wrote in message news:t9cjs4$j935$3@dont-email.me... What makes a good support person is someone who listens to what you've already tried, what doesn't work - and what *does* still work, which is ju

Re: BT Broadband fault (thread)

uk.telecom.broadband

Posted: 1 Day 21 Hours ago by: Recliner

In my BTinternet days (now fortunately over), I found the Geordie support people were the best. They knew their stuff, no tedious script to plough through, and they got things done.

BT Broadband fault

uk.telecom.broadband

Posted: 14 Days 5 Hours ago by: MB

Nice to have been able to report the fault to a real human again and a British human as well!

Re: Comparison sites. (thread)

uk.telecom.broadband

Posted: 18 Days 4 Hours ago by: newman

I have checked a couple of comparison sites but find that some of their offers are not available on the actual ISP's websites. Eg Now and Vodafone have good deals but don't appear to be available from my exchange. Thanks for the help.

Re: Comparison sites. (thread)

uk.telecom.broadband

Posted: 18 Days 19 Hours ago by: Theo

I tend to use: https://www.moneysavingexpert.com/compare-broadband-deals/ but it only covers mass-market ISPs. In general, if you have Openreach FTTC available you should be able to get it from any ISP that offers FTTC. I don't think th

Re: Comparison sites. (thread)

uk.telecom.broadband

Posted: 18 Days 21 Hours ago by: Abandoned_Trolley

Thats a matter of opinion. According to "Sam" the FTTC connection which I am using right now is not available in my area - and I have heard similar stories from others.

Re: Comparison sites. (thread)

uk.telecom.broadband

Posted: 19 Days ago by: Tim+

“Used to be” I would say. Often seems to be out of date. I’ve been with Zen for over a year for BB and phone but it continues to list Zen as “unavailable” for LLU. I get the feeling it’s rarely updated. Tim

Re: Comparison sites. (thread)

uk.telecom.broadband

Posted: 19 Days 1 Hour ago by: Martin Brown

A lookup of the exchange on Sam knows is probably the most reliable way. https://availability.samknows.com/broadband/exchange/MYLS If it s a rural exchange you may end up paying more for less since the chances are that none of them ha

Re: Comparison sites. (thread)

uk.telecom.broadband

Posted: 19 Days 4 Hours ago by: notya...@gmail.com

Dunno for landline, but for mobile IMO Uswitch.

Comparison sites.

uk.telecom.broadband

Posted: 20 Days 22 Hours ago by: newman

Which comparison sites are best for accurately showing the ISP suppliers that actually offer FTTC from my local exchange? Regards

Re: Stand alone Firewall for FTTP (thread)

uk.telecom.broadband

Posted: 25 Days 16 Hours ago by: Bob Eager

Indeed. My firewall is a standalone HP microserver running off a read only USB stick. I happen to use ipfw as it was nearer to what I was used to (the previous firewall was based on OS/2).

Re: Stand alone Firewall for FTTP (thread)

uk.telecom.broadband

Posted: 25 Days 21 Hours ago by: Brian Gregory

Come to think of it, using the old router as just a wifi access point is a possibility, and could work well.

Re: Stand alone Firewall for FTTP (thread)

uk.telecom.broadband

Posted: 25 Days 21 Hours ago by: Brian Gregory

You're unlikely to achieve much by trying to separate the firewall. I'd go for a new, more powerful router.

Re: Stand alone Firewall for FTTP (thread)

uk.telecom.broadband

Posted: 25 Days 21 Hours ago by: Brian Gregory

pfSense is based on FreeBSD, not Linux.

Re: Stand alone Firewall for FTTP (thread)

uk.telecom.broadband

Posted: 28 Days ago by: www.GymRats.uk

He was pure Openreach except all the gear no idea. In the end I just let him carry on with his catastrophic cluelessness so I could get rid of him and his bad attitude ASAP to give me a clear-way to doing the job to a satisfactory standar

Re: Stand alone Firewall for FTTP (thread)

uk.telecom.broadband

Posted: 28 Days 2 Hours ago by: Mark Carver

Was he vanilla Openreach, or a contactor from <shudder> Quinn or Kelly ?

Re: Stand alone Firewall for FTTP (thread)

uk.telecom.broadband

Posted: 28 Days 3 Hours ago by: www.GymRats.uk

That takes me back to the early early days when I blagged a redundant desktop from a random stranger on a usenet group and added an extra NIC card to run FreeSCO router on a floppy. Worked perfectly and I even attempted to go more tec

Re: Stand alone Firewall for FTTP (thread)

uk.telecom.broadband

Posted: 28 Days 3 Hours ago by: www.GymRats.uk

performance The Draytek 2926 I have at home has hardware acceleration and lots of other firewall features that are heavily used for blocking server atacks. e.g. blocking countries and hundres of host subnets etc. The work router is sev

Re: Stand alone Firewall for FTTP (thread)

uk.telecom.broadband

Posted: 28 Days 3 Hours ago by: www.GymRats.uk

pfSense+ from about Having just spent the morning digging around products, prices etc, given that our home area is on the verge of the local fibre co. "Truesped" becoming activated and no doubt Openreach on rapidly on their way to repl

Re: Stand alone Firewall for FTTP (thread)

uk.telecom.broadband

Posted: 28 Days 6 Hours ago by: Mark Carver

It will heat up the room ever so slightly, so it's not a totally wasted cost !

Re: Stand alone Firewall for FTTP (thread)

uk.telecom.broadband

Posted: 28 Days 18 Hours ago by: Andy Burns

Ahem! freeBSD

Re: Stand alone Firewall for FTTP (thread)

uk.telecom.broadband

Posted: 28 Days 20 Hours ago by: Tweed

Just remember the extra running costs of this additional firewall box. At 30p/unit a device takes 2.6 times its power rating in pounds per year if left on 24/7. So a 10W device costs around £26/year to run.

Re: Stand alone Firewall for FTTP (thread)

uk.telecom.broadband

Posted: 28 Days 21 Hours ago by: Angus Robertson - Ma

Re: Stand alone Firewall for FTTP (thread)

uk.telecom.broadband

Posted: 28 Days 21 Hours ago by: Theo

That'll likely be a CPU problem. Not much you can do to improve performance at that end. Some of them have hardware acceleration for networking, but many don't (or no drivers, especially on replacement OS installs) Depends how much yo

Stand alone Firewall for FTTP

uk.telecom.broadband

Posted: 28 Days 22 Hours ago by: www.GymRats.uk

Slightly different one today. Zen finally managed to persuade OpenReach that our property WAS served by FTTP even though their system said no. (something to do with the property having 3 different address keys - most likely from days long

Re: FTTP pricing (thread)

uk.telecom.broadband

Posted: 29 Days 6 Hours ago by: Mark Carver

Yes, that can happen. One thing to remember is they can't charge VAT on the 'unused' portion of the remaining contract

Re: FTTP pricing (thread)

uk.telecom.broadband

Posted: 29 Days 18 Hours ago by: Tim+

I’m paying under £30 a month for broadband and phone line that is as fast as I need. I really don’t think haggling regularly is going to improve much on that. Still, if you enjoy playing games with ISPs, do what feels right for you

Re: FTTP pricing (thread)

uk.telecom.broadband

Posted: 29 Days 20 Hours ago by: Peter Johnson

I ported my number a few weeks before my Plusnet contract was due to expire and got a small refund.

Re: FTTP pricing (thread)

uk.telecom.broadband

Posted: 29 Days 21 Hours ago by: Martin Brown

What is your hourly rate that you find that approach cost effective?

Re: Power for FTTP (thread)

uk.telecom.broadband

Posted: 29 Days 21 Hours ago by: Martin Brown

Mine would have done it (that was the original job spec to follow the existing POTS cable runs) but he found a neater and quicker way that involved less work for him and gave me exactly what I wanted. Or how much tea/coffee cake and bi

Re: FTTP pricing (thread)

uk.telecom.broadband

Posted: 29 Days 21 Hours ago by: Martin Brown

I suspect having to pay compensation if some decent fraction of the promised speed isn't met plays a part in the apparent speed downgrade. https://www.bt.com/help/broadband/what-is-bt-s-stay-fast-guarantee- IOW they don't like handing

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