Hi People,

I am a long term user of forteinc news server, and I use Forte Agent v8. My account is active and I have not used any traffic for months, although still being charged.

"Due to long ongoing illness I didn't access the server for a few moths and when I tried I got the error, "Server forteinc rejected your username and password (Authentication Failed)." I contacted apn-support and they set me up with a new password. Still the same error.

I do know how to set up Agent, but to be sure I use Host name news.forteinc..com, SSL, tried different ports, etc

I contacted apn-support again, and again, with a week's turnaround each time, and I still can't login. I can login to other news servers with Agent. Everything points to my login being wrong.

apn-support say that they can't help more, there is no one to refer my problem to, and suggested I ask this usenet group.

Surely there is the equivalent to a "webmaster, etc?

Bye the way, this is now a new PC with Win 11 installed.

I think the logon credentials are wrong.

Can anyone help me please?

On Sat, 29 Oct 2022 01:36:14 -0700 (PDT), Lion Le0pa
<le0pard32@gmail.com> wrote:

>Hi People,
>
>I am a long term user of forteinc news server, and I use Forte Agent v8. My account is active and I have not used any traffic for months, although still being charged.
>
>"Due to long ongoing illness I didn't access the server for a few moths and when I tried I got the error, "Server forteinc rejected your username and password (Authentication Failed)." I contacted apn-support and they set me up with a new password. Still the same error.
>
>I do know how to set up Agent, but to be sure I use Host name news.forteinc.com, SSL, tried different ports, etc
>
>I contacted apn-support again, and again, with a week's turnaround each time, and I still can't login. I can login to other news servers with Agent. Everything points to my login being wrong.
>
>apn-support say that they can't help more, there is no one to refer my problem to, and suggested I ask this usenet group.
>
>Surely there is the equivalent to a "webmaster, etc?
>
>Bye the way, this is now a new PC with Win 11 installed.
>
>I think the logon credentials are wrong.
>
>Can anyone help me please?

I'm sorry I can't help you but I completely understand, same thing for
me, always came up 'unknown socket address' = I don't know what
suddenly gave me access again, just there when I tried again one day.
I hope something resolves for you!

Lion Le0pa <le0pard32@gmail.com> on Sat, 29 Oct 2022 01:36:14 -0700
(PDT) typed in alt.usenet.offline-reader.forte-agent the following:
>Hi People,
>
>I am a long term user of forteinc news server, and I use Forte Agent v8. My account is active and I have not used any traffic for months, although still being charged.
>
>"Due to long ongoing illness I didn't access the server for a few moths and when I tried I got the error, "Server forteinc rejected your username and password (Authentication Failed)." I contacted apn-support and they set me up with a new password. Still the same error.
>
>I do know how to set up Agent, but to be sure I use Host name news.forteinc.com, SSL, tried different ports, etc
>
>I contacted apn-support again, and again, with a week's turnaround each time, and I still can't login. I can login to other news servers with Agent. Everything points to my login being wrong.
>
>apn-support say that they can't help more, there is no one to refer my problem to, and suggested I ask this usenet group.
>
>Surely there is the equivalent to a "webmaster, etc?
>
>Bye the way, this is now a new PC with Win 11 installed.
>
>I think the logon credentials are wrong.
>
>Can anyone help me please?

I don't know about forteinc, but Earthlink decided they no longer
needed my business, and dropped Usenet.
--
pyotr filipivich
This Week's Panel: Us & Them - Eliminating Them.
Next Month's Panel: Having eliminated the old Them(tm)
Selecting who insufficiently Woke(tm) as to serve as the new Them(tm)

On Saturday, October 29, 2022 at 10:04:28 PM UTC+10:30, florence.it wrote:
> On Sat, 29 Oct 2022 01:36:14 -0700 (PDT), Lion Le0pa
> <le0p...@gmail.com> wrote:
>
> >Hi People,
> >
> >I am a long term user of forteinc news server, and I use Forte Agent v8. My account is active and I have not used any traffic for months, although still being charged.
> >
> >"Due to long ongoing illness I didn't access the server for a few moths and when I tried I got the error, "Server forteinc rejected your username and password (Authentication Failed)." I contacted apn-support and they set me up with a new password. Still the same error.
> >
> >I do know how to set up Agent, but to be sure I use Host name news.forteinc.com, SSL, tried different ports, etc
> >
> >I contacted apn-support again, and again, with a week's turnaround each time, and I still can't login. I can login to other news servers with Agent.. Everything points to my login being wrong.
> >
> >apn-support say that they can't help more, there is no one to refer my problem to, and suggested I ask this usenet group.
> >
> >Surely there is the equivalent to a "webmaster, etc?
> >
> >Bye the way, this is now a new PC with Win 11 installed.
> >
> >I think the logon credentials are wrong.
> >
> >Can anyone help me please?
> I'm sorry I can't help you but I completely understand, same thing for
> me, always came up 'unknown socket address' = I don't know what
> suddenly gave me access again, just there when I tried again one day.
> I hope something resolves for you!

Thanks, I think I have found that Forteinc no longer run their own server. As far as I can see they have "their" news server hosted on Amazon (AWS), and hence there is only the help desk for us mere mortals. Helpdesk people would have no way to interrogate Amazon, IMO. So no equivalent of "webmaster". But there has to be someone else apart from the helpdesk that always tells me the same, ie make sure you have the correct news server, and username and password. Grr... I do!

On Sat, 29 Oct 2022 08:01:31 -0700 (PDT), Lion Le0pa wrote:

> Thanks, I think I have found that Forteinc no longer run their own server.

Forté never ran the *news* server.

Forté is a reseller of the HW Media news backbone.
The Forté *news* server (APN) is run by HW Media.
See these diagrams:
<https://burwinch.github.io/usenet_tree/usenet_tree.svg>
<https://commons.wikimedia.org/wiki/File:Usenet_Providers_and_Backbones.svg>

At one time Forté also resold another news service, but that ended way
back in 2008 when the other news service was bought out.

> As far as I can see they have "their" news server hosted on Amazon (AWS), and hence there is only the help desk for us mere mortals.

The *news* server news.forteinc.com is *not* hosted on Amazon (AWS).
The *web* server www.forteinc.com runs on the Amazon (AWS) cloud.

Please do not confuse the *news* server with the *web* server.

> Helpdesk people would have no way to interrogate Amazon, IMO. So no equivalent of "webmaster".

Amazon has nothing to do with the *news* server.

> But there has to be someone else apart from the helpdesk that always tells me the same, ie make sure you have the correct news server, and username and password. Grr... I do!

--
Kind regards
Ralph

Ὁ βίος βραχύς, ἡ δὲ τέχνη μακρή
Vita brevis, ars longa
The lyf so short, the craft so long to lerne

On Sat, 29 Oct 2022 01:36:14 -0700 (PDT), Lion Le0pa wrote:

> Hi People,
>
> I am a long term user of forteinc news server, and I use Forte Agent v8. My account is active and I have not used any traffic for months, although still being charged.
>
> "Due to long ongoing illness I didn't access the server for a few moths and when I tried I got the error, "Server forteinc rejected your username and password (Authentication Failed)." I contacted apn-support and they set me up with a new password. Still the same error.
>
> I do know how to set up Agent, but to be sure I use Host name news.forteinc.com, SSL, tried different ports, etc
>
> I contacted apn-support again, and again, with a week's turnaround each time, and I still can't login. I can login to other news servers with Agent. Everything points to my login being wrong.
>
> apn-support say that they can't help more, there is no one to refer my problem to, and suggested I ask this usenet group.
>
> Surely there is the equivalent to a "webmaster, etc?
>
> Bye the way, this is now a new PC with Win 11 installed.
>
> I think the logon credentials are wrong.
>
> Can anyone help me please?

Try logging in to the Agent Usenet Account Manager with your password.
<https://newsaccount.forteinc.com/>

Make sure you use the correct username:
* Your username for the *news* server has an "@forteinc.com" at the end.
* Your username for the *Account Manager* does not have the "@forteinc.com" at the end.

Check if your account is paid up. If it is not paid up, the news server
will not let you log on.

If your bank issued you a new credit card with a new expiry date, but
you did not update the credit card details in Account Manager, your
bank may have refused payment on the old (expired) credit card. Then
you would not be able to log in to the news server.

--
Kind regards
Ralph

ζητεῖτε καὶ εὑρήσετε

On Sunday, October 30, 2022 at 5:32:17 AM UTC+10:30, Ralph Fox wrote:
> On Sat, 29 Oct 2022 01:36:14 -0700 (PDT), Lion Le0pa wrote:
>
> > Hi People,
> >
> > I am a long term user of forteinc news server, and I use Forte Agent v8.. My account is active and I have not used any traffic for months, although still being charged.
> >
> > "Due to long ongoing illness I didn't access the server for a few moths and when I tried I got the error, "Server forteinc rejected your username and password (Authentication Failed)." I contacted apn-support and they set me up with a new password. Still the same error.
> >
> > I do know how to set up Agent, but to be sure I use Host name news.forteinc.com, SSL, tried different ports, etc
> >
> > I contacted apn-support again, and again, with a week's turnaround each time, and I still can't login. I can login to other news servers with Agent. Everything points to my login being wrong.
> >
> > apn-support say that they can't help more, there is no one to refer my problem to, and suggested I ask this usenet group.
> >
> > Surely there is the equivalent to a "webmaster, etc?
> >
> > Bye the way, this is now a new PC with Win 11 installed.
> >
> > I think the logon credentials are wrong.
> >
> > Can anyone help me please?
> Try logging in to the Agent Usenet Account Manager with your password.
> <https://newsaccount.forteinc.com/>
>
> Make sure you use the correct username:
> * Your username for the *news* server has an "@forteinc.com" at the end.
> * Your username for the *Account Manager* does not have the "@forteinc.com" at the end.
>
>
> Check if your account is paid up. If it is not paid up, the news server
> will not let you log on.
>
> If your bank issued you a new credit card with a new expiry date, but
> you did not update the credit card details in Account Manager, your
> bank may have refused payment on the old (expired) credit card. Then
> you would not be able to log in to the news server.
>
>
> --
> Kind regards
> Ralph
>
> ζητεῖτε καὶ εὑρήσετε

Thanks for your informative reply! I had no idea of all the cross ownership and the way sellers like Forteinc are onsellers of centralised news servers. And yes, you are correct. I was being lazy about separating news server and web server.

In reply to your specific suggestions.

++I am fully subscribed, which Forteinc have confirmed in my email contacts.. My account is auto renewed each month. My bank statement also shows all the withdrawals to Forteinc. There is no doubt that I am fully paid up, and my credit card has 2 years left on it.

++I can logon on to https://newsaccount.forteinc.com, and that also shows that I am fully paid up.

++I also experimented with an old laptop running Win 10, rather than my new desktop running Win 11. On the laptop I still got exactly the same error from the news server "Server forteinc rejected your username and password (Authentication Failed).

++To experiment a bit more, on the old laptop, I used a different username, etc and signed up for a one month trial account. And, of course, this "trial" account gives me the error, "Server forteinc rejected your username and password (Authentication Failed)."

++Testing my Forte Agent V8 setup (even though the installation on the laptop was setup a year or more ago), both on my laptop and on my desktop, I am able to access other news servers all OK.

Ralph I think I have done all that I can to demonstrate that the problem is with Forteinc. Guessing, it seems that link between the onseller Forteinc, and NewsHosting/HW Media group. The issue is infuriating as the helpdesk repeatedly tells me how to setup my account (which is NOT not the problem).. The lady then says she can't help anymore and asks me ask this group. For many months they keep debiting my account for no service.

Ralph, my reply to you is late, because I am old and very frail. I am only capable of looking at email on "good days".

Take care,
Doug

"

On Wed, 2 Nov 2022 02:37:47 -0700 (PDT), Lion Le0pa wrote:

> Thanks for your informative reply! I had no idea of all the cross ownership and the way sellers like Forteinc are onsellers of centralised news servers. And yes, you are correct. I was being lazy about separating news server and web server.
>
> In reply to your specific suggestions.
>
> ++I am fully subscribed, which Forteinc have confirmed in my email contacts. My account is auto renewed each month. My bank statement also shows all the withdrawals to Forteinc. There is no doubt that I am fully paid up, and my credit card has 2 years left on it.
>
> ++I can logon on to https://newsaccount.forteinc.com, and that also shows that I am fully paid up.
>
> ++I also experimented with an old laptop running Win 10, rather than my new desktop running Win 11. On the laptop I still got exactly the same error from the news server "Server forteinc rejected your username and password (Authentication Failed).
>
> ++To experiment a bit more, on the old laptop, I used a different username, etc and signed up for a one month trial account. And, of course, this "trial" account gives me the error, "Server forteinc rejected your username and password (Authentication Failed)."
>
> ++Testing my Forte Agent V8 setup (even though the installation on the laptop was setup a year or more ago), both on my laptop and on my desktop, I am able to access other news servers all OK.
>
> Ralph I think I have done all that I can to demonstrate that the problem is with Forteinc. Guessing, it seems that link between the onseller Forteinc, and NewsHosting/HW Media group. The issue is infuriating as the helpdesk repeatedly tells me how to setup my account (which is NOT not the problem). The lady then says she can't help anymore and asks me ask this group. For many months they keep debiting my account for no service.
>
> Ralph, my reply to you is late, because I am old and very frail. I am only capable of looking at email on "good days".
>
> Take care,
> Doug

1. Can you also confirm that the username field in Agent
has the @forteinc.com at the end, as shown in this
screen-shot?

Screen-shot: <http://img4.imagetitan.com/img.php?image=25_20235_username-field.png>

2. Also confirm that the setting 'Login Method' is set to
"Username and password". As shown in the screen-shot above.

3. If you can log on to <https://newsaccount.forteinc.com>
then you can change your own password there.

Try changing the password in <https://newsaccount.forteinc.com>
and then entering the exact same new password into Agent.

Passwords are case-sensitive. Be sure to enter letters in the
same case (upper-case or lower-case) in both places.

Also, passwords for news servers should not contain spaces.

I am using the Forteinc news server without any real problems, and so are
others. There does not appear to be a generic problem affecting all users.
We do need to work out what is causing a problem for you.

4. If you have tried all of 1, 2, and 3 above, and they do not fix the
problem, then the next step is to log the username and password which
Agent is *actually* sending to the news server.

Follow the steps below to log the username and password which
Agent is actually sending to the news server.

4.1 Close Agent completely.
4.2 While Agent is closed...
Edit AGENT.INI, and in the [Debugging] section
change the line
LogData=0
to
LogData=1
This change will only be temporary. Be sure to change
it back to LogData=0 in step 4.11 below.
4.3 Open Agent.
4.4 If Agent's "Tools" pull-down menu does not have these
two entries at the bottom:
(1) Debug log to AGENT.LOG
(2) View Debug Log Options
then:
4.4.1 Dismiss the "Tools" pull-down menu;
4.4.2 Press the three keys Ctrl Shift D together;
4.4.3 Look again.
4.5 Turn on "Tools >> Debug log to AGENT.LOG"
4.6 Use the menu command
Action >> Get New Headers in Folder
to try to download headers in just one newsgroup.
When the attempt ends...
4.7 Turn _off_ "Tools >> Debug log to AGENT.LOG"
IMPORTANT: Make sure you do turn this off.
4.8 In Agent's data folder, there should be two new files
"agent.log"
"data.log"
4.9 Open the file "data.log" with a text editor like Notepad.
Look in this file to see what username and password Agent
actually sends to the news server.

If the password differs only by upper case vs. lower case,
then it will not be accepted. Passwords are case-sensitive.

4.10 Close Agent completely.
4.11 While Agent is closed...
Edit AGENT.INI, and in the [Debugging] section
change the line
LogData=1
back to
LogData=0
You don't want Agent to keep writing confidential data to "data.log".
4.12 When you have finished, delete the file "data.log".

Here is an example of what to expect in the data.log file.

~~~~~~~~~~~~~~~~~~~~ EXAMPLE ~~~~~~~~~~~~~~~~~~~~

[*** 92323.671 send]
AUTHINFO USER example23177@forteinc.com

[*** 92323.671 receive line]
381 PASS required

[*** 92324.000 send]
AUTHINFO PASS TournamentOfShadows

[*** 92324.000 receive line]
281 Welcome To Forte (Posting Allowed)

~~~~~~~~~~~~~~~~~~~~ EXAMPLE ~~~~~~~~~~~~~~~~~~~~

If you have a check-mark in 'secure connection (SSL) then there
will be about 60 lines of 'random' characters at the top of the
data.log file. Just scroll down past these lines.

--
Kind regards
Ralph

Δος μοι πα στω και ταν γαν κινάσω
-- Archimedes [in Syracusan Greek (Doric)]

On Thursday, November 3, 2022 at 6:25:51 PM UTC+10:30, Ralph Fox wrote:
> On Wed, 2 Nov 2022 02:37:47 -0700 (PDT), Lion Le0pa wrote:
>
> > Thanks for your informative reply! I had no idea of all the cross ownership and the way sellers like Forteinc are onsellers of centralised news servers. And yes, you are correct. I was being lazy about separating news server and web server.
> >
> > In reply to your specific suggestions.
> >
> > ++I am fully subscribed, which Forteinc have confirmed in my email contacts. My account is auto renewed each month. My bank statement also shows all the withdrawals to Forteinc. There is no doubt that I am fully paid up, and my credit card has 2 years left on it.
> >
> > ++I can logon on to https://newsaccount.forteinc.com, and that also shows that I am fully paid up.
> >
> > ++I also experimented with an old laptop running Win 10, rather than my new desktop running Win 11. On the laptop I still got exactly the same error from the news server "Server forteinc rejected your username and password (Authentication Failed).
> >
> > ++To experiment a bit more, on the old laptop, I used a different username, etc and signed up for a one month trial account. And, of course, this "trial" account gives me the error, "Server forteinc rejected your username and password (Authentication Failed)."
> >
> > ++Testing my Forte Agent V8 setup (even though the installation on the laptop was setup a year or more ago), both on my laptop and on my desktop, I am able to access other news servers all OK.
> >
> > Ralph I think I have done all that I can to demonstrate that the problem is with Forteinc. Guessing, it seems that link between the onseller Forteinc, and NewsHosting/HW Media group. The issue is infuriating as the helpdesk repeatedly tells me how to setup my account (which is NOT not the problem). The lady then says she can't help anymore and asks me ask this group. For many months they keep debiting my account for no service.
> >
> > Ralph, my reply to you is late, because I am old and very frail. I am only capable of looking at email on "good days".
> >
> > Take care,
> > Doug
> 1. Can you also confirm that the username field in Agent
> has the @forteinc.com at the end, as shown in this
> screen-shot?
>
> Screen-shot: <http://img4.imagetitan.com/img.php?image=25_20235_username-field.png>
>
> 2. Also confirm that the setting 'Login Method' is set to
> "Username and password". As shown in the screen-shot above.
>
>
> 3. If you can log on to <https://newsaccount.forteinc.com>
> then you can change your own password there.
>
> Try changing the password in <https://newsaccount.forteinc.com>
> and then entering the exact same new password into Agent.
>
> Passwords are case-sensitive. Be sure to enter letters in the
> same case (upper-case or lower-case) in both places.
>
> Also, passwords for news servers should not contain spaces.
>
>
> I am using the Forteinc news server without any real problems, and so are
> others. There does not appear to be a generic problem affecting all users..
> We do need to work out what is causing a problem for you.
>
>
> 4. If you have tried all of 1, 2, and 3 above, and they do not fix the
> problem, then the next step is to log the username and password which
> Agent is *actually* sending to the news server.
>
> Follow the steps below to log the username and password which
> Agent is actually sending to the news server.
>
> 4.1 Close Agent completely.
> 4.2 While Agent is closed...
> Edit AGENT.INI, and in the [Debugging] section
> change the line
> LogData=0
> to
> LogData=1
> This change will only be temporary. Be sure to change
> it back to LogData=0 in step 4.11 below.
> 4.3 Open Agent.
> 4.4 If Agent's "Tools" pull-down menu does not have these
> two entries at the bottom:
> (1) Debug log to AGENT.LOG
> (2) View Debug Log Options
> then:
> 4.4.1 Dismiss the "Tools" pull-down menu;
> 4.4.2 Press the three keys Ctrl Shift D together;
> 4.4.3 Look again.
> 4.5 Turn on "Tools >> Debug log to AGENT.LOG"
> 4.6 Use the menu command
> Action >> Get New Headers in Folder
> to try to download headers in just one newsgroup.
> When the attempt ends...
> 4.7 Turn _off_ "Tools >> Debug log to AGENT.LOG"
> IMPORTANT: Make sure you do turn this off.
> 4.8 In Agent's data folder, there should be two new files
> "agent.log"
> "data.log"
> 4.9 Open the file "data.log" with a text editor like Notepad.
> Look in this file to see what username and password Agent
> actually sends to the news server.
>
> If the password differs only by upper case vs. lower case,
> then it will not be accepted. Passwords are case-sensitive.
>
> 4.10 Close Agent completely.
> 4.11 While Agent is closed...
> Edit AGENT.INI, and in the [Debugging] section
> change the line
> LogData=1
> back to
> LogData=0
> You don't want Agent to keep writing confidential data to "data.log".
> 4.12 When you have finished, delete the file "data.log".
>
>
> Here is an example of what to expect in the data.log file.
>
> ~~~~~~~~~~~~~~~~~~~~ EXAMPLE ~~~~~~~~~~~~~~~~~~~~
>
> [*** 92323.671 send]
> AUTHINFO USER exampl...@forteinc.com
>
> [*** 92323.671 receive line]
> 381 PASS required
>
> [*** 92324.000 send]
> AUTHINFO PASS TournamentOfShadows
>
> [*** 92324.000 receive line]
> 281 Welcome To Forte (Posting Allowed)
>
> ~~~~~~~~~~~~~~~~~~~~ EXAMPLE ~~~~~~~~~~~~~~~~~~~~
>
> If you have a check-mark in 'secure connection (SSL) then there
> will be about 60 lines of 'random' characters at the top of the
> data.log file. Just scroll down past these lines.
>
>
> --
> Kind regards
> Ralph
>
> Δος μοι πα στω και ταν γαν κινάσω
> -- Archimedes [in Syracusan Greek (Doric)]

Once again Ralph I am extremely thankful for your help. I didn't get far with your suggestions:

++Username password are all OK. See http://img4.imagetitan.com/img.php?image=25_logon.jpg .

++ I then went to Agent.ini, which for me is in users\username\appdata\roaming\forte\, and changed to LogData=1

++I changed my password, but still get "authorisation failed", as I do with the newly created separate 1 month trial account which has a totally different username/password.

++ I can now confirm that the issue for me is happening with Win7 32bit, Win10 64bit and Win11 64bit.

++"Tools" is a problem. There are no debug options, and Ctrl+shift+D does not change the the pull down options, ie still no debug options at all. The pull down menu is unchanged. Hence I can't access any debub log files.

++ I find it very perplexing that other Forteinc user do not have the same problem. May I ask that you go on anonymously and open a new trial account? Perhaps it is only with new accounts that may not being registered properly??

++Just a couple of other facts about my use, the version of Forte Agent is 8.00/32.1272. I have never used Forte Agent for email, and I never have used a proxy server. I have tried with my firewall, AV, antimalware all turned off. And I am able to access a free news server (which doesn't need a logon) with FA8. I used Forteinc for at least a 10++ years without a problem through several new PCs. Then there were some months when I didn't use it (health, pain, lack of motivation), and now for the last few months have got the "authorisation failed". I feel very capable at setting up and running Forte Agent, very comfortable with being exact with username/passwords (yes, of course case sensitive), and capable than most people with Windows; in fact for years I have run a free helpdesk for older people who can't afford a technician.

Thanks again Ralph. If is is suitable for you, can you use direct email? My account email le0pard32@gmail.com is an address that is live and monitored.

Take care,
Doug

On Thu, 3 Nov 2022 07:56:49 -0700 (PDT), Lion Le0pa wrote:

> ++"Tools" is a problem. There are no debug options, and Ctrl+shift+D does not change the the pull down options, ie still no debug options at all. The pull down menu is unchanged. Hence I can't access any debub log files.

Hold down CTRL and SHIFT together. Press D while CTRL and SHIFT are both held down together.
Do not have a dialog box open at the same time, or the dialog box may swallow the keystrokes.

Another way to make the debug options appear is to close Agent, edit the AGENT.INI file,
and in the [Debugging] section change EnableMenu=0 to EnableMenu=1.

CTRL+SHIFT+D works here in all versions of Agent from v1.7 through v8.00.
In v1.7 through v2.0 the debug options appear in the "Online" pull-down menu.
In v3.0 through v8.00 the debug options appear in the "Tools" pull-down menu.

--
Kind regards
Ralph

🏉🌐🏆𝟚𝟘𝟚𝟚
🄰🅄·🄲🄰·🄴🄽🄶·🄵🄹·🄵🅁·🄸🅃·🄹🄿·🄽🅉·🅂🄲🅃·🅉🄰·🅄🅂·🅆🄻🅂

On Sunday, November 6, 2022 at 2:58:05 PM UTC+10:30, Ralph Fox wrote:
> On Thu, 3 Nov 2022 07:56:49 -0700 (PDT), Lion Le0pa wrote:
>
> > ++"Tools" is a problem. There are no debug options, and Ctrl+shift+D does not change the the pull down options, ie still no debug options at all. The pull down menu is unchanged. Hence I can't access any debub log files.
> Hold down CTRL and SHIFT together. Press D while CTRL and SHIFT are both held down together.
> Do not have a dialog box open at the same time, or the dialog box may swallow the keystrokes.
>
> Another way to make the debug options appear is to close Agent, edit the AGENT.INI file,
> and in the [Debugging] section change EnableMenu=0 to EnableMenu=1.
>
> CTRL+SHIFT+D works here in all versions of Agent from v1.7 through v8.00.
> In v1.7 through v2.0 the debug options appear in the "Online" pull-down menu.
> In v3.0 through v8.00 the debug options appear in the "Tools" pull-down menu.
>
>
> --
> Kind regards
> Ralph
>
> 🏉🌐🏆𝟚𝟘𝟚𝟚
> 🄰🅄·🄲🄰·🄴🄽🄶·🄵🄹·🄵🅁·🄸🅃·🄹🄿·🄽🅉·🅂🄲🅃·🅉🄰·🅄🅂·🅆🄻🅂

Hi Ralph,
I have finished trying your latest suggestions, and more.

This time I did:
-1 Deep uninstall of FA8,
-2 Deleted Agent.ini,
-3 Went to webpage and changed password,
-4 Rebooted,
-5 Re-downloaded FA8, and installed anew.
-6. Configured FA8.
-7 Tried the Tools option and Ctrl+Shift+d, and CTRL+Shift+D. I hear what you say but it still doesn't work here. To dispel possibilities of a keyboard error I also tried using the onscreen keyboard.
-8 Changed Agent.ini to EnableMenu=1. Then I could see the Tools, 'Debug log to Agent.log'. Enabled.
-9 Ensured that Agent.ini showed LogData=1
-10 Ran FA8, and then tried to download Newsgroup list. And "Authentification failed"

These are the last few lines of data.log
=======================================200 Welcome to Forte Premium. Please Authenticate.

[*** 2082.437 send]
MODE READER

[*** 2082.437 receive line]
201 Welcome to Forte Premium. Please Authenticate. (No Posting)

[*** 2082.671 send]
AUTHINFO USER dougp02610@forteinc.com

[*** 2082.671 receive line]
381 PASS required

[*** 2082.906 send]
AUTHINFO PASS (Deleted by Doug)

[*** 2082.921 receive line]
502 Authentication Failed
2101.421 200217 12713984 STOP

============================================
(Note that I have deleted my password 4 or so lines above.)

Ralph, 2 questions please:

a) Have you tried opening a new, different, free 1 month account? Remember that I have tried that and I also get "authorisation failed"
and
b) Are you willing to answer me directly by email? (eg via a short term gmail account). I can be much more specific with images, etc. I respond to le0pard32@gmail.com

Again, thanks for all your help, Ralph
Take care,
Doug