Hi all,

In November, my wife and I bought a Lance 1475 from a dealer in
Indianapolis. We put it in a storage lot, then went camping in
Kentucky for about four days in March. When getting it ready for
storage again the slide out would not go all the way in, one
corner hung. I took it to the dealer, and they've had it since
March 31.

I've pestered them periodically, and still no timeline for repair.
It's been two and a half, going on three months, and all they can
say is that Lippert (the slide manufacturer) has agreed to come do
the repair, but they (the dealer) keep getting put off on a date.

I told them I wasn't sure we'd made the right purchase decision
and suggested maybe they should just keep it and refund my money.
That got a bit of communication when they had been silent, but
still no actual progress.

Any advice for me on how to deal with this?

--
Ted Heise <theise@panix.com> West Lafayette, IN, USA

On 6/19/2023 7:57 PM, Ted Heise wrote:
> Hi all,
>
> In November, my wife and I bought a Lance 1475 from a dealer in
> Indianapolis. We put it in a storage lot, then went camping in
> Kentucky for about four days in March. When getting it ready for
> storage again the slide out would not go all the way in, one
> corner hung. I took it to the dealer, and they've had it since
> March 31.
>
> I've pestered them periodically, and still no timeline for repair.
> It's been two and a half, going on three months, and all they can
> say is that Lippert (the slide manufacturer) has agreed to come do
> the repair, but they (the dealer) keep getting put off on a date.
>
> I told them I wasn't sure we'd made the right purchase decision
> and suggested maybe they should just keep it and refund my money.
> That got a bit of communication when they had been silent, but
> still no actual progress.
>
> Any advice for me on how to deal with this?
>

a possibility from the link below:

If your RV is not properly repaired by the dealer at no charge to you,
or if repairs and delays are taking an unreasonable time (typically more
than 30 days,) you may be able to bring a lemon law claim or breach of
warranty claim against the RV manufacturer. You should contact an
experienced lemon lawyer to find out more about your rights, and whether
you are eligible to bring a lemon law claim. The laws are different in
every state, particularly for RVs, so it is not advisable to rely on the
legal advice of friends, family, or fellow RVers who may have been in a
very different situation or state to you. Most lemon lawyers, like
Timothy Abeel & Associates, will offer an initial consultation for free.
And if you succeed with a lemon law claim, the manufacturer is required
by law to pay all of your legal fees.

<https://www.timothyabeel.com/blog/problems-with-your-rv-and-your-dealer-wont-fix-it/>

On Tue, 20 Jun 2023 00:57:14 -0000 (UTC), Ted Heise <theise@panix.com>
wrote:

>
>Hi all,
>
>In November, my wife and I bought a Lance 1475 from a dealer in
>Indianapolis. We put it in a storage lot, then went camping in
>Kentucky for about four days in March. When getting it ready for
>storage again the slide out would not go all the way in, one
>corner hung. I took it to the dealer, and they've had it since
>March 31.
>
>I've pestered them periodically, and still no timeline for repair.
>It's been two and a half, going on three months, and all they can
>say is that Lippert (the slide manufacturer) has agreed to come do
>the repair, but they (the dealer) keep getting put off on a date.
>
>I told them I wasn't sure we'd made the right purchase decision
>and suggested maybe they should just keep it and refund my money.
>That got a bit of communication when they had been silent, but
>still no actual progress.
>
>Any advice for me on how to deal with this?
>
>
Contact Better Business Bureau and file a complaint.
Do all communications from this point on by text, email, or snail mail
for a paper trail.
Contant local TV stations and news paper - and letter to the editor -
they might be interested in a Public interest story.
Hire an attorney.

On 6/19/2023 9:21 PM, sticks wrote:
> On 6/19/2023 7:57 PM, Ted Heise wrote:
>> Hi all,
>>
>> In November, my wife and I bought a Lance 1475 from a dealer in
>> Indianapolis.  We put it in a storage lot, then went camping in
>> Kentucky for about four days in March.  When getting it ready for
>> storage again the slide out would not go all the way in, one
>> corner hung.  I took it to the dealer, and they've had it since
>> March 31.
>>
>> I've pestered them periodically, and still no timeline for repair.
>> It's been two and a half, going on three months, and all they can
>> say is that Lippert (the slide manufacturer) has agreed to come do
>> the repair, but they (the dealer) keep getting put off on a date.
>>
>> I told them I wasn't sure we'd made the right purchase decision
>> and suggested maybe they should just keep it and refund my money.
>> That got a bit of communication when they had been silent, but
>> still no actual progress.
>>
>> Any advice for me on how to deal with this?
>>
>
> a possibility from the link below:
>
> If your RV is not properly repaired by the dealer at no charge to you,
> or if repairs and delays are taking an unreasonable time (typically more
> than 30 days,) you may be able to bring a lemon law claim or breach of
> warranty claim against the RV manufacturer. You should contact an
> experienced lemon lawyer to find out more about your rights, and whether
> you are eligible to bring a lemon law claim. The laws are different in
> every state, particularly for RVs, so it is not advisable to rely on the
> legal advice of friends, family, or fellow RVers who may have been in a
> very different situation or state to you. Most lemon lawyers, like
> Timothy Abeel & Associates, will offer an initial consultation for free.
> And if you succeed with a lemon law claim, the manufacturer is required
> by law to pay all of your legal fees.
>
> <https://www.timothyabeel.com/blog/problems-with-your-rv-and-your-dealer-wont-fix-it/>

Also, note that there is also a federal lemon law called The
Magnuson-Moss Warranty Act, 15 U.S.C. § 2301

<https://nevadalemonlaw.info/federal-lemon-law>

On Monday, June 19, 2023 at 7:21:33 PM UTC-7, sticks wrote:
> On 6/19/2023 7:57 PM, Ted Heise wrote:
> > Hi all,
> >
> > In November, my wife and I bought a Lance 1475 from a dealer in
> > Indianapolis. We put it in a storage lot, then went camping in
> > Kentucky for about four days in March. When getting it ready for
> > storage again the slide out would not go all the way in, one
> > corner hung. I took it to the dealer, and they've had it since
> > March 31.
> >
> > I've pestered them periodically, and still no timeline for repair.
> > It's been two and a half, going on three months, and all they can
> > say is that Lippert (the slide manufacturer) has agreed to come do
> > the repair, but they (the dealer) keep getting put off on a date.
> >
> > I told them I wasn't sure we'd made the right purchase decision
> > and suggested maybe they should just keep it and refund my money.
> > That got a bit of communication when they had been silent, but
> > still no actual progress.
> >
> > Any advice for me on how to deal with this?
> >
> a possibility from the link below:
>
> If your RV is not properly repaired by the dealer at no charge to you,
> or if repairs and delays are taking an unreasonable time (typically more
> than 30 days,) you may be able to bring a lemon law claim or breach of
> warranty claim against the RV manufacturer. You should contact an
> experienced lemon lawyer to find out more about your rights, and whether
> you are eligible to bring a lemon law claim. The laws are different in
> every state, particularly for RVs, so it is not advisable to rely on the
> legal advice of friends, family, or fellow RVers who may have been in a
> very different situation or state to you. Most lemon lawyers, like
> Timothy Abeel & Associates, will offer an initial consultation for free.
> And if you succeed with a lemon law claim, the manufacturer is required
> by law to pay all of your legal fees.
>
> <https://www.timothyabeel.com/blog/problems-with-your-rv-and-your-dealer-wont-fix-it/>

Good idea (Stick in the mud) lets go in with guns blazing that will make that dealer shiver in his boots over some cable he cannot get because it’s out of stock, I bet they will trade him up to a Prevost specially when that Las Vegas Shyster gets involved. Like Bugs Bunny says what a maroon!

On Tue, 20 Jun 2023 00:57:14 -0000 (UTC),
Ted Heise <theise@panix.com> wrote:

> Any advice for me on how to deal with this [slide repair]?

Oof, kinda harsh suggestions. Granted I tend to avoid conflict,
but I also think I'll want a working relationship with this dealer
for the next several years--so lawsuits and the like seem
excessive.

I'm thinking to call both Lippert and Lance to see if they can
expedite this long-delayed warranty work. Other input still
welcome, thanks!

--
Ted Heise <theise@panix.com> West Lafayette, IN, USA

On 6/21/2023 7:28 AM, Ted Heise wrote:
> On Tue, 20 Jun 2023 00:57:14 -0000 (UTC),
> Ted Heise <theise@panix.com> wrote:
>
>> Any advice for me on how to deal with this [slide repair]?
>
> Oof, kinda harsh suggestions. Granted I tend to avoid conflict,
> but I also think I'll want a working relationship with this dealer
> for the next several years--so lawsuits and the like seem
> excessive.
>
> I'm thinking to call both Lippert and Lance to see if they can
> expedite this long-delayed warranty work. Other input still
> welcome, thanks!
>

You don't have to follow through on any of the suggestions, but you have
to let them know you want what you paid for and going almost 3 months
without your RV far exceeds the typical requirement of over 30 days in
most of the regulation. This is forcing you to look into exercising
your rights afforded in the various Lemon laws. You actually DON'T want
to get angry at first with them, but you certainly DO want to be firm
and know your rights. There's nothing excessive about that.

On Wed, 21 Jun 2023 08:28:21 -0500,
sticks <wolverine01@charter.net> wrote:
> On 6/21/2023 7:28 AM, Ted Heise wrote:
> > On Tue, 20 Jun 2023 00:57:14 -0000 (UTC),
> > Ted Heise <theise@panix.com> wrote:
> >
> >> Any advice for me on how to deal with this [slide repair]?
> >
> > Oof, kinda harsh suggestions. Granted I tend to avoid
> > conflict, but I also think I'll want a working relationship
> > with this dealer for the next several years--so lawsuits and
> > the like seem excessive.
> >
> > I'm thinking to call both Lippert and Lance to see if they can
> > expedite this long-delayed warranty work. Other input still
> > welcome, thanks!
>
> You don't have to follow through on any of the suggestions, but
> you have to let them know you want what you paid for and going
> almost 3 months without your RV far exceeds the typical
> requirement of over 30 days in most of the regulation. This is
> forcing you to look into exercising your rights afforded in the
> various Lemon laws. You actually DON'T want to get angry at
> first with them, but you certainly DO want to be firm and know
> your rights. There's nothing excessive about that.

Thanks, sticks, this is helpful.

--
Ted Heise <theise@panix.com> West Lafayette, IN, USA

On Wednesday, June 21, 2023 at 6:28:24 AM UTC-7, sticks wrote:
> On 6/21/2023 7:28 AM, Ted Heise wrote:
> > On Tue, 20 Jun 2023 00:57:14 -0000 (UTC),
> > Ted Heise <the...@panix.com> wrote:
> >
> >> Any advice for me on how to deal with this [slide repair]?
> >
> > Oof, kinda harsh suggestions. Granted I tend to avoid conflict,
> > but I also think I'll want a working relationship with this dealer
> > for the next several years--so lawsuits and the like seem
> > excessive.
> >
> > I'm thinking to call both Lippert and Lance to see if they can
> > expedite this long-delayed warranty work. Other input still
> > welcome, thanks!
> >
> You don't have to follow through on any of the suggestions, but you have
> to let them know you want what you paid for and going almost 3 months
> without your RV far exceeds the typical requirement of over 30 days in
> most of the regulation. This is forcing you to look into exercising
> your rights afforded in the various Lemon laws. You actually DON'T want
> to get angry at first with them, but you certainly DO want to be firm
> and know your rights. There's nothing excessive about that.

Where he lives there are no "various lemon laws" for RVs. All he has is the Magnuson-Moss Warranty Act and that's really a last resort when he's ready to give up on that rig.
At this point it would probably be a good idea to talk to a lawyer so he knows where he stands. Mentioning that he had done this to the dealer might help, or maybe not. The chances are that the dealer has already been through this more than once, and already knows where he stands.

TB

On Wed, 21 Jun 2023 07:06:18 -0700 (PDT),
Technobarbarian <technobarbarian@gmail.com> wrote:
> On Wednesday, June 21, 2023 at 6:28:24???AM UTC-7, sticks wrote:
> > On 6/21/2023 7:28 AM, Ted Heise wrote:
> > > On Tue, 20 Jun 2023 00:57:14 -0000 (UTC),
> > > Ted Heise <the...@panix.com> wrote:
> > >
> > >> Any advice for me on how to deal with this [slide repair]?
> > >
> > > Oof, kinda harsh suggestions. Granted I tend to avoid
> > > conflict, but I also think I'll want a working relationship
> > > with this dealer for the next several years--so lawsuits and
> > > the like seem excessive.
> > >
> > > I'm thinking to call both Lippert and Lance to see if they
> > > can expedite this long-delayed warranty work. Other input
> > > still welcome, thanks!
> >
> > You don't have to follow through on any of the suggestions,
> > but you have to let them know you want what you paid for and
> > going almost 3 months without your RV far exceeds the typical
> > requirement of over 30 days in most of the regulation. This is
> > forcing you to look into exercising your rights afforded in
> > the various Lemon laws. You actually DON'T want to get angry
> > at first with them, but you certainly DO want to be firm and
> > know your rights. There's nothing excessive about that.
>
> Where he lives there are no "various lemon laws" for
> RVs. All he has is the Magnuson-Moss Warranty Act and that's
> really a last resort when he's ready to give up on that rig. At
> this point it would probably be a good idea to talk to a lawyer
> so he knows where he stands. Mentioning that he had done this
> to the dealer might help, or maybe not. The chances are that
> the dealer has already been through this more than once, and
> already knows where he stands.

Good added thoughts, but for better or worse I went ahead and sent
the below message to the owner...

> Hi gents,
>
> Circling back on this, I wanted to reiterate that we are not
> seeing we've gotten what we paid for with our purchase. Going
> almost 3 months without the RV is just not acceptable and far
> exceeds the 30 day period typically considered reasonable for
> warranty repairs (e.g., the Federal Magnuson-Moss Warranty Act).
> I really don't want this to go to legal action, but I'm starting
> to think we have little other recourse.
>
> Thanks for any thoughts you may have.
>
> Sincerely,
>
> Ted

--
Ted Heise <theise@panix.com> West Lafayette, IN, USA

Ted Heise <theise@panix.com> wrote:
> On Wed, 21 Jun 2023 07:06:18 -0700 (PDT),
> Technobarbarian <technobarbarian@gmail.com> wrote:
>> On Wednesday, June 21, 2023 at 6:28:24???AM UTC-7, sticks wrote:
>>> On 6/21/2023 7:28 AM, Ted Heise wrote:
>>>> On Tue, 20 Jun 2023 00:57:14 -0000 (UTC),
>>>> Ted Heise <the...@panix.com> wrote:
>>>>
>>>>> Any advice for me on how to deal with this [slide repair]?
>>>>
>>>> Oof, kinda harsh suggestions. Granted I tend to avoid
>>>> conflict, but I also think I'll want a working relationship
>>>> with this dealer for the next several years--so lawsuits and
>>>> the like seem excessive.
>>>>
>>>> I'm thinking to call both Lippert and Lance to see if they
>>>> can expedite this long-delayed warranty work. Other input
>>>> still welcome, thanks!
>>>
>>> You don't have to follow through on any of the suggestions,
>>> but you have to let them know you want what you paid for and
>>> going almost 3 months without your RV far exceeds the typical
>>> requirement of over 30 days in most of the regulation. This is
>>> forcing you to look into exercising your rights afforded in
>>> the various Lemon laws. You actually DON'T want to get angry
>>> at first with them, but you certainly DO want to be firm and
>>> know your rights. There's nothing excessive about that.
>>
>> Where he lives there are no "various lemon laws" for
>> RVs. All he has is the Magnuson-Moss Warranty Act and that's
>> really a last resort when he's ready to give up on that rig. At
>> this point it would probably be a good idea to talk to a lawyer
>> so he knows where he stands. Mentioning that he had done this
>> to the dealer might help, or maybe not. The chances are that
>> the dealer has already been through this more than once, and
>> already knows where he stands.
>
> Good added thoughts, but for better or worse I went ahead and sent
> the below message to the owner...
>
>> Hi gents,
>>
>> Circling back on this, I wanted to reiterate that we are not
>> seeing we've gotten what we paid for with our purchase. Going
>> almost 3 months without the RV is just not acceptable and far
>> exceeds the 30 day period typically considered reasonable for
>> warranty repairs (e.g., the Federal Magnuson-Moss Warranty Act).
>> I really don't want this to go to legal action, but I'm starting
>> to think we have little other recourse.
>>
>> Thanks for any thoughts you may have.
>>
>> Sincerely,
>>
>> Ted
>

Assertive. Good for you.

--
Liberals suffer from cognitive dissonance. They know their political views
are wrong but they stick with them anyway.

On Wednesday, June 21, 2023 at 7:06:20 AM UTC-7, Technobarbarian wrote:
> On Wednesday, June 21, 2023 at 6:28:24 AM UTC-7, sticks wrote:
> > On 6/21/2023 7:28 AM, Ted Heise wrote:
> > > On Tue, 20 Jun 2023 00:57:14 -0000 (UTC),
> > > Ted Heise <the...@panix.com> wrote:
> > >
> > >> Any advice for me on how to deal with this [slide repair]?
> > >
> > > Oof, kinda harsh suggestions. Granted I tend to avoid conflict,
> > > but I also think I'll want a working relationship with this dealer
> > > for the next several years--so lawsuits and the like seem
> > > excessive.
> > >
> > > I'm thinking to call both Lippert and Lance to see if they can
> > > expedite this long-delayed warranty work. Other input still
> > > welcome, thanks!
> > >
> > You don't have to follow through on any of the suggestions, but you have
> > to let them know you want what you paid for and going almost 3 months
> > without your RV far exceeds the typical requirement of over 30 days in
> > most of the regulation. This is forcing you to look into exercising
> > your rights afforded in the various Lemon laws. You actually DON'T want
> > to get angry at first with them, but you certainly DO want to be firm
> > and know your rights. There's nothing excessive about that.
> Where he lives there are no "various lemon laws" for RVs. All he has is the Magnuson-Moss Warranty Act and that's really a last resort when he's ready to give up on that rig.
> At this point it would probably be a good idea to talk to a lawyer so he knows where he stands. Mentioning that he had done this to the dealer might help, or maybe not. The chances are that the dealer has already been through this more than once, and already knows where he stands.
>
> TB

One other possibility is that this might be a warranty dispute between manufacturer and dealer, for the following reason if the RV is parked on soft ground it is common for the level to shift overnight. And here is the problem you can always extent the slide but you will run into trouble retracting when the level is off kilter and any damage caused would be self-contributory.

On Wed, 21 Jun 2023 12:28:18 -0000 (UTC), Ted Heise <theise@panix.com>
wrote:

>On Tue, 20 Jun 2023 00:57:14 -0000 (UTC),
> Ted Heise <theise@panix.com> wrote:
>
>> Any advice for me on how to deal with this [slide repair]?
>
>Oof, kinda harsh suggestions. Granted I tend to avoid conflict,
>but I also think I'll want a working relationship with this dealer
>for the next several years--so lawsuits and the like seem
>excessive.
>
>I'm thinking to call both Lippert and Lance to see if they can
>expedite this long-delayed warranty work. Other input still
>welcome, thanks!
>
Shouldn't the dealer have done that months ago and be keeping you
informed? Do you know what part(s) are damaged and/or broken?
Do you feel that the dealer is doing all he can do to make things
right?

If you were showing major interest in purchasing the RV and the slide
jammed during a demo do you think it would have been fixed in a week
or two ay most? Showing you just how good the service would be if you
purchased it - or would it still be sitting there damaged?

Good Luck.

On Wed, 21 Jun 2023 19:57:13 -0500,
jerry.osage@nospam.net <jerry.osage@nospam.net> wrote:
> On Wed, 21 Jun 2023 12:28:18 -0000 (UTC), Ted Heise <theise@panix.com>
> wrote:
> >On Tue, 20 Jun 2023 00:57:14 -0000 (UTC),
> > Ted Heise <theise@panix.com> wrote:
> >
> >> Any advice for me on how to deal with this [slide repair]?

> >I'm thinking to call both Lippert and Lance to see if they can
> >expedite this long-delayed warranty work. Other input still
> >welcome, thanks!
>
> Shouldn't the dealer have done that months ago and be keeping
> you informed? Do you know what part(s) are damaged and/or
> broken? Do you feel that the dealer is doing all he can do to
> make things right?
>
> If you were showing major interest in purchasing the RV and the
> slide jammed during a demo do you think it would have been
> fixed in a week or two ay most? Showing you just how good the
> service would be if you purchased it - or would it still be
> sitting there damaged?

All good questions and points. I don't have answers to most, and
especially don't know what parts are damaged.

The dealer responded to my latest message saying they had
initially approached Lance (the trailer manufacturer), but Lippert
(the slide manufacturer) stepped in and said they would take care
of it. Since then, Lippert has apparently gone silent, so the
dealer has gone back to Lance to get the problem addressed. We'll
see how it goes.

> Good Luck.

Thanks! I think I need it.

--
Ted Heise <theise@panix.com> West Lafayette, IN, USA

On Wed, 21 Jun 2023 15:24:11 -0000 (UTC),
George.Anthony <ganthony@gmail.net> wrote:
> Ted Heise <theise@panix.com> wrote:
> > On Wed, 21 Jun 2023 07:06:18 -0700 (PDT),
> > Technobarbarian <technobarbarian@gmail.com> wrote:
> >> On Wednesday, June 21, 2023 at 6:28:24???AM UTC-7, sticks wrote:
> >>> On 6/21/2023 7:28 AM, Ted Heise wrote:
> >>>> On Tue, 20 Jun 2023 00:57:14 -0000 (UTC),
> >>>> Ted Heise <the...@panix.com> wrote:
> >>>>
> >>>>> Any advice for me on how to deal with this [slide repair]?
> >>>>
> >>>> Oof, kinda harsh suggestions. Granted I tend to avoid
> >>>> conflict, but I also think I'll want a working relationship
> >>>> with this dealer for the next several years--so lawsuits
> >>>> and the like seem excessive.

> >>> You don't have to follow through on any of the suggestions,
> >>> but you have to let them know you want what you paid for and
> >>> going almost 3 months without your RV far exceeds the
> >>> typical requirement of over 30 days in most of the
> >>> regulation. This is forcing you to look into exercising your
> >>> rights afforded in the various Lemon laws. You actually
> >>> DON'T want to get angry at first with them, but you
> >>> certainly DO want to be firm and know your rights. There's
> >>> nothing excessive about that.
> >>
> >> Where he lives there are no "various lemon laws" for RVs.
> >> All he has is the Magnuson-Moss Warranty Act and that's
> >> really a last resort when he's ready to give up on that rig.
> >> At this point it would probably be a good idea to talk to a
> >> lawyer so he knows where he stands. Mentioning that he had
> >> done this to the dealer might help, or maybe not. The chances
> >> are that the dealer has already been through this more than
> >> once, and already knows where he stands.
> >
> > Good added thoughts, but for better or worse I went ahead and
> > sent the below message to the owner...
> >
> >> Hi gents,
> >>
> >> Circling back on this, I wanted to reiterate that we are not
> >> seeing we've gotten what we paid for with our purchase.
> >> Going almost 3 months without the RV is just not acceptable
> >> and far exceeds the 30 day period typically considered
> >> reasonable for warranty repairs (e.g., the Federal
> >> Magnuson-Moss Warranty Act). I really don't want this to go
> >> to legal action, but I'm starting to think we have little
> >> other recourse.
> >>
> >> Thanks for any thoughts you may have.
> >>
> >> Sincerely,
> >>
> >> Ted
>
> Assertive. Good for you.

Thanks.

In the way of an update, on Friday afternoon I got a voice mail
message from the service manager. They have ordered the parts,
expect to get them this week, and will get the repair done as soon
as they arrive. Fingers crossed they will follow through.

--
Ted Heise <theise@panix.com> West Lafayette, IN, USA

On Mon, 26 Jun 2023 12:40:20 -0000 (UTC),
Ted Heise <theise@panix.com> wrote:
> On Wed, 21 Jun 2023 15:24:11 -0000 (UTC),
> George.Anthony <ganthony@gmail.net> wrote:
> > Ted Heise <theise@panix.com> wrote:
> > > On Wed, 21 Jun 2023 07:06:18 -0700 (PDT),
> > > Technobarbarian <technobarbarian@gmail.com> wrote:

> > >> Where he lives there are no "various lemon laws" for RVs.
> > >> All he has is the Magnuson-Moss Warranty Act and that's
> > >> really a last resort when he's ready to give up on that
> > >> rig. At this point it would probably be a good idea to talk
> > >> to a lawyer so he knows where he stands. Mentioning that he
> > >> had done this to the dealer might help, or maybe not. The
> > >> chances are that the dealer has already been through this
> > >> more than once, and already knows where he stands.
> > >
> > > Good added thoughts, but for better or worse I went ahead
> > > and sent the below message to the owner...

> > >> Circling back on this, I wanted to reiterate that we are
> > >> not seeing we've gotten what we paid for with our purchase.
> > >> Going almost 3 months without the RV is just not acceptable
> > >> and far exceeds the 30 day period typically considered
> > >> reasonable for warranty repairs (e.g., the Federal
> > >> Magnuson-Moss Warranty Act). I really don't want this to
> > >> go to legal action, but I'm starting to think we have
> > >> little other recourse.
> > >>
> > >> Thanks for any thoughts you may have.

> > Assertive. Good for you.
>
> Thanks.
>
> In the way of an update, on Friday afternoon I got a voice mail
> message from the service manager. They have ordered the parts,
> expect to get them this week, and will get the repair done as
> soon as they arrive. Fingers crossed they will follow through.

For those following along at home, I've gotten several calls from
the service manager this week. The repair was completed yesterday
and they were going to let the new caulking cure for a day or two.
Next week they will have the camper detailed, and I'll pick it up
on Friday.

Lesson? I probably should have been more assertive much sooner.

--
Ted Heise <theise@panix.com> West Lafayette, IN, USA

On 6/30/2023 9:54 AM, Ted Heise wrote:
> On Mon, 26 Jun 2023 12:40:20 -0000 (UTC),
> Ted Heise <theise@panix.com> wrote:
>> On Wed, 21 Jun 2023 15:24:11 -0000 (UTC),
>> George.Anthony <ganthony@gmail.net> wrote:
>>> Ted Heise <theise@panix.com> wrote:
>>>> On Wed, 21 Jun 2023 07:06:18 -0700 (PDT),
>>>> Technobarbarian <technobarbarian@gmail.com> wrote:
>
>>>>> Where he lives there are no "various lemon laws" for RVs.
>>>>> All he has is the Magnuson-Moss Warranty Act and that's
>>>>> really a last resort when he's ready to give up on that
>>>>> rig. At this point it would probably be a good idea to talk
>>>>> to a lawyer so he knows where he stands. Mentioning that he
>>>>> had done this to the dealer might help, or maybe not. The
>>>>> chances are that the dealer has already been through this
>>>>> more than once, and already knows where he stands.
>>>>
>>>> Good added thoughts, but for better or worse I went ahead
>>>> and sent the below message to the owner...
>
>>>>> Circling back on this, I wanted to reiterate that we are
>>>>> not seeing we've gotten what we paid for with our purchase.
>>>>> Going almost 3 months without the RV is just not acceptable
>>>>> and far exceeds the 30 day period typically considered
>>>>> reasonable for warranty repairs (e.g., the Federal
>>>>> Magnuson-Moss Warranty Act). I really don't want this to
>>>>> go to legal action, but I'm starting to think we have
>>>>> little other recourse.
>>>>>
>>>>> Thanks for any thoughts you may have.
>
>>> Assertive. Good for you.
>>
>> Thanks.
>>
>> In the way of an update, on Friday afternoon I got a voice mail
>> message from the service manager. They have ordered the parts,
>> expect to get them this week, and will get the repair done as
>> soon as they arrive. Fingers crossed they will follow through.
>
> For those following along at home, I've gotten several calls from
> the service manager this week. The repair was completed yesterday
> and they were going to let the new caulking cure for a day or two.
> Next week they will have the camper detailed, and I'll pick it up
> on Friday.
>
> Lesson? I probably should have been more assertive much sooner.
>

Yep. There's a lot to say for the "squeaky wheel gets the grease" approach.
--
NAGA Democrats are destroying the United States of America.

On 6/30/2023 9:54 AM, Ted Heise wrote:
>>>> Good added thoughts, but for better or worse I went ahead
>>>> and sent the below message to the owner...
>>>>> Circling back on this, I wanted to reiterate that we are
>>>>> not seeing we've gotten what we paid for with our purchase.
>>>>> Going almost 3 months without the RV is just not acceptable
>>>>> and far exceeds the 30 day period typically considered
>>>>> reasonable for warranty repairs (e.g., the Federal
>>>>> Magnuson-Moss Warranty Act). I really don't want this to
>>>>> go to legal action, but I'm starting to think we have
>>>>> little other recourse.
>>>>>
>>>>> Thanks for any thoughts you may have.
>>> Assertive. Good for you.
>> Thanks.
>>
>> In the way of an update, on Friday afternoon I got a voice mail
>> message from the service manager. They have ordered the parts,
>> expect to get them this week, and will get the repair done as
>> soon as they arrive. Fingers crossed they will follow through.

> For those following along at home, I've gotten several calls from
> the service manager this week. The repair was completed yesterday
> and they were going to let the new caulking cure for a day or two.
> Next week they will have the camper detailed, and I'll pick it up
> on Friday.
>
> Lesson? I probably should have been more assertive much sooner.

That's really good to hear! Glad it all worked out in the end.

Ted Heise wrote:
> On Mon, 26 Jun 2023 12:40:20 -0000 (UTC),
> Ted Heise <theise@panix.com> wrote:
>> On Wed, 21 Jun 2023 15:24:11 -0000 (UTC),
>> George.Anthony <ganthony@gmail.net> wrote:
>>> Ted Heise <theise@panix.com> wrote:
>>>> On Wed, 21 Jun 2023 07:06:18 -0700 (PDT),
>>>> Technobarbarian <technobarbarian@gmail.com> wrote:
>
>>>>> Where he lives there are no "various lemon laws" for RVs.
>>>>> All he has is the Magnuson-Moss Warranty Act and that's
>>>>> really a last resort when he's ready to give up on that
>>>>> rig. At this point it would probably be a good idea to talk
>>>>> to a lawyer so he knows where he stands. Mentioning that he
>>>>> had done this to the dealer might help, or maybe not. The
>>>>> chances are that the dealer has already been through this
>>>>> more than once, and already knows where he stands.
>>>>
>>>> Good added thoughts, but for better or worse I went ahead
>>>> and sent the below message to the owner...
>
>>>>> Circling back on this, I wanted to reiterate that we are
>>>>> not seeing we've gotten what we paid for with our purchase.
>>>>> Going almost 3 months without the RV is just not acceptable
>>>>> and far exceeds the 30 day period typically considered
>>>>> reasonable for warranty repairs (e.g., the Federal
>>>>> Magnuson-Moss Warranty Act). I really don't want this to
>>>>> go to legal action, but I'm starting to think we have
>>>>> little other recourse.
>>>>>
>>>>> Thanks for any thoughts you may have.
>
>>> Assertive. Good for you.
>>
>> Thanks.
>>
>> In the way of an update, on Friday afternoon I got a voice mail
>> message from the service manager. They have ordered the parts,
>> expect to get them this week, and will get the repair done as
>> soon as they arrive. Fingers crossed they will follow through.
>
> For those following along at home, I've gotten several calls from
> the service manager this week. The repair was completed yesterday
> and they were going to let the new caulking cure for a day or two.
> Next week they will have the camper detailed, and I'll pick it up
> on Friday.
>
> Lesson? I probably should have been more assertive much sooner.
>
Excellent. Now you can start working on creating some trip reports.

--
bill
Theory don't mean squat if it don't work.

On Friday, June 30, 2023 at 10:39:05 AM UTC-7, sticks wrote:
> On 6/30/2023 9:54 AM, Ted Heise wrote:

Usual moronic drivel sniped

> >> In the way of an update, on Friday afternoon I got a voice mail
> >> message from the service manager. They have ordered the parts,
> >> expect to get them this week, and will get the repair done as
> >> soon as they arrive. Fingers crossed they will follow through.
>
> > For those following along at home, I've gotten several calls from
> > the service manager this week. The repair was completed yesterday
> > and they were going to let the new caulking cure for a day or two.
> > Next week they will have the camper detailed, and I'll pick it up
> > on Friday.
> >
> > Lesson? I probably should have been more assertive much sooner.
> That's really good to hear! Glad it all worked out in the end.

Imagine that he did it without the help of your Las Vegas shyster, what a dumb shit you are stick in the mud