In message <xn0oijmbddk0w1002@news.individual.net>, Jeff Gaines
<jgnewsid@outlook.com> writes
>On 26/02/2024 in message <tDlDFdh7hN3lFASi@perry.uk> Roland Perry wrote:
>
>>>I think I'd put Plusnet at the other end of the scale, they may be
>>>bargain basement but they are usually quick off the mark.
>>
>>My personal experience doesn't support that assertion.
>
>That's a pity, I've used them for many years and they have
>been excellent at fixing the occasional problem, as long as you follow
>their system.

They have just refunded me £139.00 for 2 months disruption of service!
>

--
Tim Lamb

In message <xn0oikgbe113jei003@news.individual.net>, at 08:12:56 on Tue,
27 Feb 2024, Jeff Gaines <jgnewsid@outlook.com> remarked:
>On 26/02/2024 in message <XJLtne0CLS3lFAkf@perry.uk> Roland Perry wrote:
>
>>In message <xn0oijmbddk0w1002@news.individual.net>, at 21:13:53 on
>>Mon, 26 Feb 2024, Jeff Gaines <jgnewsid@outlook.com> remarked:
>>>On 26/02/2024 in message <tDlDFdh7hN3lFASi@perry.uk> Roland Perry wrote:
>>>
>>>>>I think I'd put Plusnet at the other end of the scale, they may be
>>>>>bargain basement but they are usually quick off the mark.
>>>>
>>>>My personal experience doesn't support that assertion.
>>>
>>>That's a pity, I've used them for many years and they have
>>>been excellent at fixing the occasional problem, as long as you
>>>follow their system.
>>
>>Fixing things they've installed, and being prepared to install the
>>latest new shiny product, are disjoint.
>>
>>For example my current broadband technology was only available from
>>Talktalk (and resellers) on Openreach infrastructure, and despite
>>being installed over a year ago to my telegraph pole, the "full fibre"
>>(FTTP) upgrade is only available from Sky, Talktalk and Vodafone. [And
>>we don't have Virgin media infrastructure]
>>
>>Meanwhile the most over-promised and under-delivered broadband I've
>>ever had was Plusnet (different town).
>
>Interesting, I've been with them for many years and never had an issue,
>I suppose YMMV?

Lots of people have no issues with a range of suppliers. What matters,
however, is how good they are fixing things when they do wrong.
--
Roland Perry

On 27/02/2024 in message <oGwSUgHtLh3lFASq@perry.uk> Roland Perry wrote:

>>>Meanwhile the most over-promised and under-delivered broadband I've ever
>>>had was Plusnet (different town).
>>
>>Interesting, I've been with them for many years and never had an issue, I
>>suppose YMMV?
>
>Lots of people have no issues with a range of suppliers. What matters,
>however, is how good they are fixing things when they do wrong.

Absolutely! I had really poor broadband when I lived in Pewsey and they
fixed it within a week, it is essential you follow their instructions as
they rely on the output from various tests in their diagnosis.

--
Jeff Gaines Dorset UK
Did you know on the Canary Islands there is not one canary?
And on the Virgin Islands same thing, not one canary.

In message <xn0oikvvvh0aj9004@news.individual.net>, at 18:03:24 on Tue,
27 Feb 2024, Jeff Gaines <jgnewsid@outlook.com> remarked:
>On 27/02/2024 in message <oGwSUgHtLh3lFASq@perry.uk> Roland Perry wrote:
>
>>>>Meanwhile the most over-promised and under-delivered broadband I've
>>>>ever had was Plusnet (different town).
>>>
>>>Interesting, I've been with them for many years and never had an
>>>issue, I suppose YMMV?
>>
>>Lots of people have no issues with a range of suppliers. What matters,
>>however, is how good they are fixing things when they do wrong.
>
>Absolutely! I had really poor broadband when I lived in Pewsey and they
>fixed it within a week, it is essential you follow their instructions
>as they rely on the output from various tests in their diagnosis.

Yes, I had to give them various test results, but all that proved was I
wasn't imagining it. And whatever they tried, it didn't get any better
(or worse).
--
Roland Perry

On 27-Feb-24 10:01, Tim Lamb wrote:
> In message <xn0oijmbddk0w1002@news.individual.net>, Jeff Gaines
> <jgnewsid@outlook.com> writes
>> On 26/02/2024 in message <tDlDFdh7hN3lFASi@perry.uk> Roland Perry wrote:
>>
>>>> I think I'd put Plusnet at the other end of the scale, they may be
>>>> bargain basement but they are usually quick off the mark.
>>>
>>> My personal experience doesn't support that assertion.
>>
>> That's a pity,         I've used them for many years and they  have
>> been excellent at fixing the occasional problem, as long as you follow
>> their system.
>
> They have just refunded me £139.00 for 2 months disruption of service!

Err... How much are your monthly payments?

--
Sam Plusnet

In message <D7sDN.279158$7uxe.173349@fx09.ams1>, Sam Plusnet
<not@home.com> writes
>On 27-Feb-24 10:01, Tim Lamb wrote:
>> In message <xn0oijmbddk0w1002@news.individual.net>, Jeff Gaines
>><jgnewsid@outlook.com> writes
>>> On 26/02/2024 in message <tDlDFdh7hN3lFASi@perry.uk> Roland Perry wrote:
>>>
>>>>> I think I'd put Plusnet at the other end of the scale, they may be
>>>>>bargain basement but they are usually quick off the mark.
>>>>
>>>> My personal experience doesn't support that assertion.
>>>
>>> That's a pity,         I've used them for many years and they  have
>>>been excellent at fixing the occasional problem, as long as you
>>>follow their system.
>> They have just refunded me £139.00 for 2 months disruption of
>>service!
>
>Err... How much are your monthly payments?

Currently 39.20.

Still nothing on their site about fibre here.
>

--
Tim Lamb

In message <Y1nG0V17vv3lFwH9@marfordfarm.demon.co.uk>, Tim Lamb
<tim@marfordfarm.demon.co.uk> writes
>In message <D7sDN.279158$7uxe.173349@fx09.ams1>, Sam Plusnet
><not@home.com> writes
>>On 27-Feb-24 10:01, Tim Lamb wrote:
>>> In message <xn0oijmbddk0w1002@news.individual.net>, Jeff Gaines
>>><jgnewsid@outlook.com> writes
>>>> On 26/02/2024 in message <tDlDFdh7hN3lFASi@perry.uk> Roland Perry wrote:
>>>>
>>>>>> I think I'd put Plusnet at the other end of the scale, they may
>>>>>>be bargain basement but they are usually quick off the mark.
>>>>>
>>>>> My personal experience doesn't support that assertion.
>>>>
>>>> That's a pity,         I've used them for many years and they  have
>>>>been excellent at fixing the occasional problem, as long as you
>>>>follow their system.
>>> They have just refunded me £139.00 for 2 months disruption of
>>>service!
>>
>>Err... How much are your monthly payments?
>
>Currently 39.20.
>
>Still nothing on their site about fibre here.

I should perhaps have said this includes anytime landline and mobile
calls.

--
Tim Lamb

In message <Y1nG0V17vv3lFwH9@marfordfarm.demon.co.uk>, at 09:25:15 on
Wed, 28 Feb 2024, Tim Lamb <tim@marfordfarm.demon.co.uk> remarked:
>In message <D7sDN.279158$7uxe.173349@fx09.ams1>, Sam Plusnet
><not@home.com> writes
>>On 27-Feb-24 10:01, Tim Lamb wrote:
>>> In message <xn0oijmbddk0w1002@news.individual.net>, Jeff Gaines
>>><jgnewsid@outlook.com> writes
>>>> On 26/02/2024 in message <tDlDFdh7hN3lFASi@perry.uk> Roland Perry wrote:
>>>>
>>>>>> I think I'd put Plusnet at the other end of the scale, they may
>>>>>>be bargain basement but they are usually quick off the mark.
>>>>>
>>>>> My personal experience doesn't support that assertion.
>>>>
>>>> That's a pity,         I've used them for many years and they  have
>>>>been excellent at fixing the occasional problem, as long as you
>>>>follow their system.

>>> They have just refunded me £139.00 for 2 months disruption of
>>>service!
>>
>>Err... How much are your monthly payments?
>
>Currently 39.20.
>
>Still nothing on their site about fibre here.

Nor here.
--
Roland Perry

Tim Lamb wrote:

> Still nothing on their site about fibre here.

I think you need to be expecting fibre to be available in weeks/months
away, rather than tomorrow afternoon!

On 28/02/2024 13:23, Andy Burns wrote:
> Tim Lamb wrote:
>
>> Still nothing on their site about fibre here.
>
> I think you need to be expecting fibre to be  available in weeks/months
> away, rather than tomorrow afternoon!
>
>
Weeks rather than months

--
A lie can travel halfway around the world while the truth is putting on
its shoes.

On 24/02/2024 09:58, Harry Bloomfield Esq wrote:
> Separate thread, related to the previous one...
>
> Previously, on a copper connection, I have been free to swap and change
> ISP's. How does the change to fibre, affect the ability to change
> suppliers, please?
>
> At the moment we have FTTC, delivered overhead, via a pole. Along the
> street we have access boxes (Virgin??), at every drive. Another fibre
> supplier has been down the street, adding yet another fibre cable.
>
> How big a job will it be to simply swap suppliers in the future, once
> forced to fibre?

Did you get a satisfactory answer?

After 50 years of having only wires to the houses overhead, as the bt
poles were supplied by underground ducts and ntl/virgin was all fttc
underground, a greenish fibre containing cable has been strung between
the poles and toob have been door to door offering fttp for £25/month.

I am not sure what else they offer, like transfer of phone number.

On 28/02/2024 16:20, ajh wrote:
> On 24/02/2024 09:58, Harry Bloomfield Esq wrote:
>> Separate thread, related to the previous one...
>>
>> Previously, on a copper connection, I have been free to swap and
>> change ISP's. How does the change to fibre, affect the ability to
>> change suppliers, please?
>>
>> At the moment we have FTTC, delivered overhead, via a pole. Along the
>> street we have access boxes (Virgin??), at every drive. Another fibre
>> supplier has been down the street, adding yet another fibre cable.
>>
>> How big a job will it be to simply swap suppliers in the future, once
>> forced to fibre?
>
> Did you get a satisfactory answer?
>
> After 50 years of having only wires to the houses overhead, as the bt
> poles were supplied by underground ducts and ntl/virgin was all fttc
> underground, a greenish fibre containing cable has been strung between
> the poles and toob have been door to door offering fttp for £25/month.
>
> I am not sure what else they offer, like transfer of phone number.
>
They are probably only offering broadband for the £25/month, .
A phone service will be extra possibly £10 pm .

In message <urnd70$3tfa6$1@dont-email.me>, at 13:41:52 on Wed, 28 Feb
2024, The Natural Philosopher <tnp@invalid.invalid> remarked:
>On 28/02/2024 13:23, Andy Burns wrote:

>> Tim Lamb wrote:
>>
>>> Still nothing on their site about fibre here.

>> I think you need to be expecting fibre to be  available in
>>weeks/months away, rather than tomorrow afternoon!
>>
>Weeks rather than months

The fibre to the top of the telegraph pole went in about a year ago.
--
Roland Perry

On 28/02/2024 13:41, The Natural Philosopher wrote:
> On 28/02/2024 13:23, Andy Burns wrote:
>> Tim Lamb wrote:
>>
>>> Still nothing on their site about fibre here.
>>
>> I think you need to be expecting fibre to be  available in
>> weeks/months away, rather than tomorrow afternoon!
>>
>>
> Weeks rather than months

My experience is 11 months from a fibre cabinet in the road to being
available. Then another month for OpenReach to run fibre from a pole to
the house.

YMMV

On 28/02/2024 19:17, Roland Perry wrote:
> In message <urnd70$3tfa6$1@dont-email.me>, at 13:41:52 on Wed, 28 Feb
> 2024, The Natural Philosopher <tnp@invalid.invalid> remarked:
>> On 28/02/2024 13:23, Andy Burns wrote:
>
>>> Tim Lamb wrote:
>>>
>>>> Still nothing on their site about fibre here.
>
>>>  I think you need to be expecting fibre to be  available in
>>> weeks/months  away, rather than tomorrow afternoon!
>>>
>> Weeks rather than months
>
> The fibre to the top of the telegraph pole went in about a year ago.

I think it three or four months here...

--
Cheers,

John.

/=================================================================\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\=================================================================/

In message <urtc30$1dl1p$1@dont-email.me>, at 19:59:28 on Fri, 1 Mar
2024, John Rumm <see.my.signature@nowhere.null> remarked:
>On 28/02/2024 19:17, Roland Perry wrote:
>> In message <urnd70$3tfa6$1@dont-email.me>, at 13:41:52 on Wed, 28 Feb
>>2024, The Natural Philosopher <tnp@invalid.invalid> remarked:
>>> On 28/02/2024 13:23, Andy Burns wrote:
>>
>>>> Tim Lamb wrote:
>>>>
>>>>> Still nothing on their site about fibre here.
>>
>>>>  I think you need to be expecting fibre to be  available in
>>>>weeks/months  away, rather than tomorrow afternoon!
>>>>
>>> Weeks rather than months

>> The fibre to the top of the telegraph pole went in about a year ago.
>
>I think it three or four months here...

Just looked at some archived photos (men with cherry-pickers and
struggling to pull new fibre through clogged ducts under the pavements -
at least one pole they gave up and daisy-chained it overhead from an
adjacent one)... July 2022.

There's service available from some ISPs, just not BT or their resellers
(like Plusnet).

No-one has spammed me to get me to upgrade from my current TalkTalk
300MBPS FTTC, so perhaps they are still sweating that asset (installed
in Feb 2022) as <drum roll> a replacement for a rather wobbly Plusnet
70MBPS.
--
Roland Perry

On 02/03/2024 04:17, Roland Perry wrote:

> There's service available from some ISPs, just not BT or their resellers
> (like Plusnet).

I was inundated with leaflets from one supplier as soon as the fibre was
installed. It wasn't until a 2/3 months later that I noticed that my ISP
(Zen) was offering FTTP using the Citylink fibre.

9 months since the fibre was installed in street there are now 4 ISPs
offering FTTP via Citylink.

--
mailto : news {at} admac {dot} myzen {dot} co {dot} uk

On 02/03/2024 07:56, alan_m wrote:
> On 02/03/2024 04:17, Roland Perry wrote:
>
>> There's service available from some ISPs, just not BT or their
>> resellers (like Plusnet).
>
> I was inundated with leaflets from one supplier as soon as the fibre was
> installed. It wasn't until a 2/3 months later that I noticed that my ISP
> (Zen) was offering FTTP using the Citylink fibre.
>
> 9 months since the fibre was installed in street there are now 4 ISPs
> offering FTTP via Citylink.

About 6 weeks ago they were installing fibre to the existing telegraph
poles and the workers told me that it would be available in 6 weeks.
They were right - OpenReach emailed me yesterday to tell me that it was
available and various FTTP packages now appear for my address, on ISP's
websites.